Suncoast Center, Inc.

Savannah Russert

The intake psych was great and really took her time with me. Had a hiccup with another specialist after, but after switching to Evan- i could not be happier. You can tell how much he cares about his patients and takes his time to answer questions and give you reassurance. After years or misdiagnosis and the wrong meds, i am feeling more myself than i have in years. Thank you, Suncoast!

Ana

Hi. I'm not much of a complainer, and I usually give A LOT of leeway because humans make mistakes, but my experience at Suncoast has been too much even for me. I want to first say that the therapists are good people who are working in a difficult time and system, and they are not to blame, except a tiny bit. Hence the second star. My first therapist with Suncoast told me that copays were currently being waived due to the pandemic, full stop. I was ecstatic, I don't have a lot of money lying around. The therapist has since quit, so I'm not going to name them. I was never told that this service ended. Fast forward to NINE MONTHS LATER, I receive a bill in the mail for the entire copay for all my visits. I'm stunned and upset. I call billing, they say call my insurance. They have no good reason as to why they have waited this long to send me any sort of bill other than 'staffing'. Which, when it comes to people's billing, is not an excuse. They also say 'sorry, the therapist shouldn't have said that', but have no good reason as to why I wasn't informed of my patient responsibility until now. I call insurance, and they confirm that yes, some people were being waived, but I was not one of them. I call Suncoast again, and I get a rude woman (all of the billing people were quite rude, and appointment scheduling isn't much more friendly) that again, gave no reason why I wasn't billed before, even though they submit claims every week, and was entirely unsympathetic to the fact that I wouldn't have continued services if I was aware of how much it would cost. It makes no sense to let a client's bill rack up without informing them, at least send a 'this is not a bill' courtesy statement! Their only concession (after a very rude 'what do you want me to do') was to say I didn't have to pay all at once, and a half-hearted apology for deeply misleading a client. I have ended my patient file, and I plan on taking this issue further up the chain, but for now, I want everyone to be aware how disingenuous and unorganized their billing department is, and warn people with low income (who they are supposed to be servicing primarily) against using them. You might get slapped with a bill you didn't expect.

Karen R. Capobianco

Update: since I wrote this a representative called me the very next day. We discust all my concerns and they were addressed.So what it boils down to is communication, making appointments, and finding time. Too many chief and not enough indians.They are so booked that it gets confusing. I guess some are returning back to the office, it will take time to adjust Im sure, hopefully it gets back on track. I had an issue with words used I took offence to, but they were meant to be used differently. (Original post minus some sentences)Dont recommend this place. If you dont have anxiety or depression and would like to get some, then by all means make an appointment. Only started because I followed my therapist that transfered . Nothing worse than waiting for your scheduled appointment the phone never rings, then they tell you, you were a no show!!!. The first time it happened, the guy called off and nobody told me. The last 2 times, the pych called the wrong number, but I was a no show? no fault of there own, I changed my phone back in Feb. I told my therapist about this, Im suppose to see her every other week. Use to be a stand in appointment prior to her move to this company. Ive gone months in between. Just not easy when your dealing with problems.

JOE D EASTHAM jr

Clean center for clients and children. Large waiting room. One Public restrooms. Nice and warm attendance. Plenty of parking, handicap parking available. You would need to squeeze through the front door if you bring a wheelchair. They even have a drinking fountain for you if you would want water