North Gate Car Wash

Darlene Odenwald

This used to be my favorite car wash but with the new ownership I now need to find a new place to go. It went from $7 to $10 and they don't even get your car clean for that. They used to have 2 employees who scrubbed down your car and wheels before you entered and your car came out gleaming. Now they still have 2 employees - 1 stands at the entrance and pushes the buttons for you (why?) and the other just guides you onto the tracks but doesn't spray your car down or scrub anything. My car was still dirty in a few places when I came out. Very disappointing.

Pat and Roy Howard

New ownership is disappointeing. They no longer rinse off when entering. They did away with the $7 wash and won't honor the old gift cards from the Northgate Car Wash. The system deducts 3 credits from my old gift cards when using a $10 wash. When confronted they disregard it and told me to FO. I will not patronize anymore.

Mark Williams

I received the most excellent customer service from Corey. I came to vacuum my Lexus and get a car wash. When one of the vacuums wasn’t working as strong, Corey immediately fixed it. Not only that, I didn’t even have to report that it wasn’t working well. He came by to check on how things were going. He did that with many of the customers and had the best manners and carried himself respectfully. In a time where many business lack good customer service and a personal touch, this was a welcome change. This company is blessed to have Corey on their team. He is an asset to any company and team.

Bonn Franks

I deploy this week so I decided to take my Tesla Model S Plaid to Freedom Express Car Was at North Gate, so that I could throw it under a cover for the next couple months. I got home and was cleaning off the trunk, because it was still dirty, and noticed my wheels were scratched up pretty good. Not completely sure that it wasn't me, I returned to the car wash to inquire if they could look into it. One of the owners/managers came out and said that it couldn't be the car wash's fault, since there was no evidence of dragging, which apparently comes in the form of swirling scratches. So before even reviewing the footage, this individual has already decided that it wasn't her fault. I was able to keep my cool through that but had my girlfriend return to inquire about the footage. The camera footage clearly showed the damage taking place as a result of their machinery. The manager indicated that it was "obviously" driver error, as the car would have to have been in gear for that to happen. Tesla owners can confirm that, if the vehicle was in drive, it would have had a full panic attack in the car wash and I would have immediately known something was wrong, rather than having to drive home and find out later. I can barely pull into my own garage without it thinking I'm going to get in an accident. This inability to take any modicum of blame is indicative of a spineless management culture and a business that doesn't deserve your money. Do yourself a favor and go to Quick Quack Car Wash that is about a mile away - your car will actually leave clean.