Enterprise Rent-A-Car

Aaron Nile

Cheaper than the airport. Friendly staff. Getting a minivan down the corkscrew exit was a little challenging. Make sure you have an exit ticket before you go.

Trevor Sundelius

Couple bones to pick here. We had our travel agent book our rental and take care of as many details as possible. We arrive with the money given prepared. We are handed the keys and asked for almost 3x that ($1,500 with deposit). We were flabbergasted. We couldn't split payments between cards, could ONLY use a credit care when I had more than enough on my debit card at the time...We had to come up with ultimately over $1,000 in the end for a $551 rental for just 32 hours. Did we get the deposit back? Yes. Was it a headache? Definitely. More on that below. They never mentioned deposit to our agent, even when prompted by being asked if the rental cost was all and everything we needed upon arrival. Luckily, Chase came through to save the day with a immediate line increase, and Enterprise halved the deposit to $500 for us. That's the only reason they're getting 2 stars and not 1. Felt a lot like "okay, give us your money and get going." If it were me, I'd have eaten the deposit and told my team about mentioning a deposit 2x the amount of the car rental to customers in the future and prayed nothing happens. Lucky for me I had a cousin we stayed with who owns a Tesla Model S similar to the one rented. If not, I'd have had no idea how to operate an EV as I had never driven one. Especially one as tech-driven as a Tesla. I knew how to unlock it and charge from the staff when pulling out, that's it. No regenerative braking, no driving assistance feature warnings, no accelerator settings, guidance help, charging station finding, or interface advice. Things I feel should be mentioned to a first-timer for such a costly rental. The car itself? Fine, obvious use for a car with I believe 30+ thousand on it but nothing major.Still worth the actual rental cost for me, but in the future I may opt for something more budget-friendly like Turo (especially in the Bay area). Clean with only a couple rim scratches that isn't really Enterprise's fault. Still felt like heads were turned even in the bay area with the sleek color and look.

Sai Surya Kiran

Enterprise is extremely bad with their service. I drove to Portland for this weekend and I had a flight tire. I drove to nearest enterprise which was a block away. As a replacement they gave me a intermediate car which was stinking bad. So I went to enterprise location on Portland airport and they offered me mini van. Which I can't accept as I need to drive 800 miles back to San Francisco. I called customer service and they asked me to give it to Portland international airport enterprise manager. He took my phone spoke something and cut the call right away and said. It's better you cancel your reservation. Like seriously. Now I lost my money and on that my vehicle is in Portland airport so extra for that. San Francisco enterprise doesn't work after 3 on weekends hence I'm screwed even more. Now I can get a refund also can't exchange to another car because of availability. Customer service I called to they don't want this headache so they cut the call between conversation. Never had issue with Alamo, Budget, national or even Avis. Enterprise sucks big time. Trust me

Mr. Starks

Amazing service, staff there helpful and the Charger R/T I will definitely miss. Keep the good work!