Massage Envy

Category: Massage spa in Long Beach, California

Address: 4458 Atlantic Ave, Long Beach, CA 90807, USA

Phone: +15622477884

Opening hours

Sunday: 10AM–6PM

Monday: 8AM–8PM

Tuesday: 8AM–8PM

Wednesday: 8AM–8PM

Thursday: 8AM–8PM

Friday: 8AM–8PM

Saturday: 10AM–6PM

Reviews

S T

Mar 11, 2022

I have had two bad experiences with Masseurs here. Manager offers an apology but little help to the point where i have had to call in 4 different times to reach one. My issue still is not resolved as I have been waiting on an email for the last three days to request to cancel my membership. Now i will have to call in for a 5th time to follow up. I first reported my issue on 2/28, it is now 3/10. During this time I have still been charged. Update: after calling in again, they’ve refunded me for the new charge. and canceled my membership. front desk staff was helpful, pleasant, and friendly on this day 3/11.

Cena RN

Dec 24, 2021

I enjoyed my first massage envy experience with Matt, he took great care of me and I couldn't ask for more. The ladies up front were super nice, attentive and professional. They even understood how disappointed I was that I wasn't aware of their introductory rates and wasted my gift card on a stretching session instead of a massage like I wanted because according to the website my gift card was only enough for a stretching session. The website gives zero details about introductory rates, at least the mobile version anyway. I love the staff and facility, but I'm very unhappy with the website not being suitable for first timers. Maybe if I get another gift card I'll try out the massage.

Catherine Mulvey

Mar 7, 2019

Friendly staff at this location. I consider Massage Envy more like an express massage, as they do not have showers, jacuzzi or any other amenities. The massages are pretty good, but it usually depends on who you get. I’ve had good massages and just okay massages there depending on the person. Same with their facials. It depends on who you get. My last person talked too much and her technique didn’t feel like I got a effective facial. It seemed more like she was just applying products over and over. I still prefer Burke Williams 100% over Massage Envy.

Stephanie Kramer

Aug 12, 2016

I have been a member of massage envy for almost a year. The massage I received today at this location was the absolute worst I have ever had. The therapists used hard pressure through the whole massage even after I asked for lighter. They also don't know how to properly work out knots. My spouse and I left in more pain than we came in with. Absolutely dissatisfied with this location and their therapists.

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Questions & Answers

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does Massage Envy offer Facials?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

How long is a facial?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

What does a facial include?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

How much does a facial cost with a massage?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Does a facial cost the same as a massage?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How much does it cost to get a facial?

Massage Envy | Sep 4, 2021
Massage Envy | Aug 5, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 4, 2021
Massage Envy | Aug 5, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 4, 2021
Massage Envy | Aug 5, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 4, 2021
Massage Envy | Sep 4, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

Do you have a private room

Nhicko Sistoza | Sep 5, 2018
Bonnie Espinoza | Sep 5, 2018

Yes they have private rooms

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