Marion County Human Services Department

Category: Social services organization in Centralia, Illinois

Address: 800 S Locust St, Centralia, IL 62801, USA

Phone: +16185321966

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Cyndi G

Feb 13, 2022

I'm not find of this calling and leaving a message and when one finally returns the call, they don to even know why they're calling you; they don't listen to the messages. SMH Not find of them asking one to leave their SSN. On voicemail as well, for anyone and everyone to hear it.

Bryan Downen

Jul 25, 2020

Savility communications misconstrued and or manipulated not only privacy from public or family calling. It happened 2008 leading to family communicating to enable progress. 6 29 20/ Seeking housing transportation was given realizing wasted $ time applications could've SIMPLY been mailed. Computer savy to navigate? Staff mentioned a pryor matter as identifying whom is THE therapist vs staff member coordinating housing. They're willing to listen and I at first ever appointment was vigorously documented? Hope I didn't say any thing for doctor to miss interpret!!!! Request to meet with Directors for college students without A Bachelor's Degree 🇺🇸 knowledgeable/Wisdom. Have own TOOLS

Brittany Tapp

Apr 26, 2020

They never answer the phone when you call and then it takes forever to return a phone call. The new answering machine wants you to leave your SSN on the voicemail. Since they don’t answer the phone you gotta go to the office and proceed to wait forever. I like the one lady at the desk but last time there was a new lady and she was rude and managed to mess up my case and I had to hope they fixed it in time before my benefits arrived.

Ashlie Hatcher

Jan 22, 2020

They never answer the phones and are very rude at the desk. When you do leave a message they want you to leave your Social security number now and I feel very uncomfortable stating that on a machine. They also take forever to get back to you.

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Questions & Answers

What are the days and times you do foodstamp application's?

Jeff Gallo | Jan 17, 2019
leigh vandygriff | Jan 18, 2019

Monday through Friday. Not sure what time they open. However you can fill out the app and wait or just turn it in.

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Iv been trying to get a "human" on the phone , trying to report a personal matter & can't get through to anyone how to i get a human on the phone . I don't know my case number or the case workers name .. Please help

Helen Ramirez | Jan 17, 2019
Cassidy | Jan 18, 2019

It's an unfortunate answer but your best bet is to go there in person. Their current phone system is a waste of time.

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What is the new phone number to Centralia DHS?

Terry Griffin | Jan 17, 2020
Ashley Thompson | Jan 18, 2020

618-532-1966 is what I have always called and got through.

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Why doesnt anyone answer the phone

Terri Phelps | Jan 17, 2020
Suzan S. | Jan 18, 2020

Their phone goes directly to main office of DHS and you can only get through in early morning like 8:00. Hope this helps.

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What's an extension ?

Nicole Christianson | Jan 17, 2019
Don Cooper | Jan 18, 2019

An extension is if you have a set time to return paperwork say the 12th of the month you can ask for a extension till say the 19th Of the month

Do I need to drive to Centralia to get my link?

Todd Hale | Jan 17, 2018
Tori Hollis | Jan 18, 2018

No just call them and they will send everything in mail

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