Red Lobster

Category: Seafood restaurant in Winchester, Virginia

Address: 2400 S Pleasant Valley Rd, Winchester, VA 22601, USA

Phone: +15407229490

Opening hours

Sunday: 11AM–10PM

Monday: 11AM–10PM

Tuesday: 11AM–10PM

Wednesday: 11AM–10PM

Thursday: 11AM–10PM

Friday: 11AM–10PM

Saturday: 11AM–10PM

Reviews

Lacy Wittenburg

Jun 13, 2022

We had a great experience here tonight! Our server Christopher was great and the manager (I didn't catch his name) was SO nice and helpful with my uncommon allergy and figuring out what I can eat. Thank you!

WILLIAM SHAFER

May 23, 2022

Celebrated grandsons birthday. With 7 of us (5yo & 9yo). Everybody had a good meal, service was prompt. We had a great time.

Dick Scott

Mar 19, 2022

To start our server Allison was amazing. And also the burger was surprisingly great. Where this seafood restaurant fell short was the actual seafood. The lobster tail was overcooked as well as the shrimp scampi the lobster bisque was more like cheese soup. Honestly if the service was anything shy of amazing I would have given it a lower score.

LaKisha McKenney

Feb 3, 2022

Review from Jan. 30, 2022: The whole point of ordering curbside is to *not* have to go inside the establishment. Unfortunately, 1 item in my order was incorrect, so I had to go in. My receipt clearly said, "1 Cocktail Shrimp..." but I received 4 cooked shrimp on a skewer. I was told something about the item appearing under the "GRILLED" area on the receipt causing the issue (hmmm...to me, looks like a completely separate line item on the receipt--see for yourself)...ok, well whatever happened, don't I deserve something extra for free for having to leave my vehicle to get the issue resolved? Not to mention that I didn't complain about my order not being ready at 6:25 as promised (see the included screenshots of the texts). I'm disappointed about what I perceive to be a lack of caring for the customer--in comparison to how other establishments have shown care after making a mistake (e.g., free fries at McDonald's and Chick-fil-a,  and an appetizer at Outback  - without asking for it!). I was going to ask for something free because of the issues but then I decided not to because it should have been offered without me having to ask...and that told me exactly how they felt about my patronizing their business...they don't care. If you mess up, apologize and offer something equivalent to the mistake - in this case, a dessert or some extra biscuits...or, they could have let me keep the 4 cooked shrimp on the skewer...I wonder what happened to those...and last but not least, I didn't order any rice at all but somehow, there was some on my salmon - see the picture (again, didn't care to make sure my meal was appealing; made me wonder if my salmon was leftover from someone else's plate). OLDER Review of Same Restaurant: The broccoli, salad, shrimp, and salmon were tasty (those and the wonderful server are the only reasons for giving 3 stars), but the flounder and 1 lb. of crab legs was nothing. I had 1 lb. and my husband had his own 1 lb. Each time we broke open a crab leg, there was barely anything in it. I really wish I had remembered to take a picture of the small plate of 1 lb. of crab legs before I started eating them to show the proof of how small the portion was (it looked like 1/2 lb. to me). I did not think of taking a picture until later after I had broken open so many crab legs only to find very small pieces of meat, part of which is in one of the pictures you see with this review. This small portion with barely any meat became even more disappointing to us about two weeks later, when we went to a seafood place in Gainesville (on route 29) and asked for 1 lb. of crab legs. At THIS place, we got our money's worth (and I DID take a picture before eating so my review for THAT restaurant has the nice portion of what truly looks like 1 lb.)! This was the last stake in the coffin; we don't plan on eating at Red Lobster anymore. That was the third time we gave them a chance to redeem themselves. The servers at BOTH places were stellar, but for the money spent, the place in Gainesville is waaaaay better. We will be going there from now on.

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Questions & Answers

Do you have call ahead seating?

Carol Furr | Nov 12, 2018
Mason Beall | Nov 13, 2018

yes

Does the Winchester Va store do call in and carry-out orders?

Sue Ritenour | Nov 12, 2019
Kevin Cooper | Nov 13, 2019

Yes they do, they also deliver through Uber Eats.

How long will the endless shrimp last and can you get during lunch?

Karen Himelright | Nov 12, 2018
Thomas Anderson | Nov 13, 2018

No idea; but, bring your big wallet.

Do you have coupon discount?

Bessie Davis | Nov 12, 2019
Cody mach3 | Nov 13, 2019

Yes you can have a coupon discount

How do I contact red lobster the phone number they provide doesn’t even work

Nicholas Durbin | Jun 14, 2021
Ashley Lehnen | Jun 15, 2021

They have a phone number at their pick up spots that you can call when you order online

What are the Covid safety practices like here?

People are asking | Mar 16, 2021
Its Me Aunt LuLu | Mar 17, 2021

Following all cdc regulations. No worries here. Safe place to dine-in. Recommended . 👍

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Could I work here at 14 with a workers permit?

Jania Long | Feb 14, 2021
Tabitha Zayas | Feb 15, 2021

Most likely no. Most kitchens won't let you in unless you're 16.

What safety precautions is this location taking to prevent the spread of COVID-19?

Red Lobster (Owner) | Jan 15, 2021
Red Lobster (Owner) | Jan 16, 2021

We have always had robust quality assurance and safety standards in place and continue to follow guidance set by the CDC as well as our Total Quality and Food Safety Team. As a result of COVID-19, we have reinforced our standards and added new preventative steps, including all employees wearing masks or face coverings, everyone completing a wellness check, including a temperature check, upon arrival to work and frequent use of disinfectant. For our guests, in addition to providing hand sanitizer stations around the restaurant, we are also minimizing touch points, including single-use menus and QR code-enabled menus and pay-at-the-table technology.

Does this location cater?

Red Lobster (Owner) | Dec 16, 2020
Red Lobster (Owner) | Dec 17, 2020

To place a catering order, click “Catering” on our website or call the restaurant directly. Red Lobster Rewards members may also order catering by using the My Red Lobster Rewards App to connect online or calling the number indicated on the app. We partner with ezCater’s delivery team to fulfill catering delivery orders. We’re confident that ezCater will provide quality service for our guests, at the most possible locations.

Does this location offer any specials?

Red Lobster (Owner) | Dec 16, 2020
Red Lobster (Owner) | Dec 17, 2020

Get a different Daily Deals, every day of the weekday! Such as our Endless Shrimp Monday or Steak and Lobster Wednesday. Visit our website and click “SPECIALS”, to view all deals.

Is there a Customer Loyalty program?

Red Lobster (Owner) | Dec 16, 2020
Red Lobster (Owner) | Dec 17, 2020

My Red Lobster Rewards is a rewards program that lets you earn points toward rewards. And yes, it’s 100% free. You’ll earn 1 point for every $1 you spend on a meal at Red Lobster (with certain exceptions), and you’ll get a tasty reward every time you hit 125 points. Trust us, if you love seafood, those points add up fast. For more information, visit our website and click “REWARDS”.

Does this location offer discounts?

Red Lobster (Owner) | Dec 16, 2020
Red Lobster (Owner) | Dec 17, 2020

To get discounts, simply sign up for My Red Lobster Reward and you’ll get coupons, a special birthday offer and news about Red Lobster events. For more information, visit our website and click “REWARDS”.

Are the staff required to wear mask?

Steven | Nov 11, 2020
piercedxangel | Nov 12, 2020

Right now, yes.

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