Enterprise Rent-A-Car

Roman K

Rather negative experience overall. We had an appointment through Geico. The rental car was supposed to be delivered to the repair facility, but it wasn't. When we got here, it turned out our reservation number didn't have an appointment associated with it for some reason, and there was no suitable car available. We took what was available with the intention to exchange it later. It took us 2 extra visits to get an acceptable car. Before taking the car, I double checked if it would be covered by Geico in full, and they told me it would, and I shall only be responsible for sales tax of about $30. In the end I paid over $110 in taxes, even though the final bill showed taxes of about $60. After talking to the advisor, it still wasn't 100% clear where this amount came from. They also tried to overcharge me for fuel, but I was able to negotiate that. I don't think it was done on purpose, the cars are just not fully fueled, which leads to confusion.

Bruce Family

Due to a few incidents beyond our control, we've had to rent form Enterprise on Kerley Ave. in North San Jose. This past week, we had the pleasure of working with Austin at this location. Austin was very welcoming and understanding our needs when it came to the specific type of vehicle we wanted to rent. The check-in and check-out process was very efficient. We have been dedicated Enterpsise customers for over twenty years now and will continue to be based on experiences such as the most recent one with Austin and his exceptional customer service.

Ms.P

This was the best experience I have ever had!! My car was stolen and my insurance had gotten me a reservation to a location that was not open on the weekends. Being that my kiddos have daily service being without a car is not an option so I called around. This particular location closed at 1 on Saturday's and yep it was 1215. Thought I was not going to make it as the previous rep had asked us to be there by 1245. Well Lyft was apparently busy that day. (Have to give up to our Lyft driver got us there 5 minutes til closing). Things ran so smoothly walked in gave id debit card showed my insurance policy and boom out on the lot. She showed us which car would be covered with minimal out of pocket expense and even showed us other options and the out of pocket expense as well. We opted to trade up and just like that we were done. Signed and initial a few areas and even gave us some insight with insurance. I wish ever experience was like this one! Staff was friendly courteous and helpful. The facility looks a bit run down as the location is not one that I would consider to be repitable. However they do over a wide range of rentals from fun cars like mini Cooper's to standard full and even extra premium vehicles like suvs crossover and trucks. A truck is what I had ultimately went with and let me tell you I am now a TRD fan! They even offer box truck vehicles work vans etc. The location may not be prine but the staff and selection makes up for it 200%. I will forever make this my go to rental place

L. Shultz

Due to an auto accident, my insurance company set me up with a rental. They sent a van to pick me up, once there the people were friendly and very helpful. The insurance only covered the rental for a week. Enterprise had no problem with me keeping it a few extra days. The paperwork was all electronic. She verified l added gas and the end miles. They also had their van give me a ride home, since finding a ride was a little difficult. The van driver was very friendly and a good driver. He would wait around to make sure those he dropped off got in their cars or into their house in my case. This location is a little off the beaten path but worth finding by the airport.