Address: 11261 W 95th St Unit 23, Overland Park, KS 66214, USA
Phone: +19134929752
Sunday: 12–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Sarah Ory
Henry was an absolute pleasure to work with! He helped me find a wedding band that fit my needs. I have a unique ring that took time to find a match for. He spent time letting me know my options in a laid back manner that did did not place pressure on my decision which I greatly appreciated. There was a woman coworker who assisted Henry midway through, she was nice but very pushy on going bigger when it was clearly out of my budget. I didn’t appreciate the mindset of “just put it on a charge card”. I understand they need to make sales but that’s the only reason I can’t give 5 stars.
A2Z Academic Foundation
Kay jewelers at oak mark mall offers the best service. Brandy and her staff is amazing, they go above and beyond in helping provide the service and quality jewel you are seeking for. Overall, I am truly happy and would encourage everyone to go to Kay Jewelers at Oak Park Mall. Brandy is awesome
Brittany Cullen
We ended up buying a ring there as I wanted a smaller ring and my husband wanted to upgrade. The lady we origonally were with was super helpful and nice. They talked my husband into financing or something, so she worked with him and another lady helped me try on rings. She was an older lady. After realizing we didn't want to spend over $1.6k on a ring, the lady I felt was very snotty and judgy therafter. A ring I wanted to look at was over our initial budget. "Oh you can't afford that" she said. Then she kept saying that my husband didn't know anything about rings. Honestly we both didn't, but maybe educate us? He felt very judged when he stated his initial price range ($400-$600 per ring), which to us was comfortable as I am not much of a jewlery diamond person anyways. The older lady stated "Well this isn't walmart". I am kind of thankful I had patience. After looking at a ring for maybe 15 minutes, I changed my mind as I did NOT want to spend near $2k on a ring even when he was fine with it. The lady (oriognal lady) I felt like I annoyed as she went back over to the desk with the other sales ladies were and I could see the expression on the older ladys face as to what the origonal lady was telling her. I felt bad for even changing my mind. But I am much happier with my second choice. We did spend $1600 on just one ring (I was going to get both rings saudered anyways into one ring), but that was with insurance and all. If you are going to talk about or judge customers, I'd wait until they leave. We felt like we were a price tag honestly as soon as we walked in. For cleanings and all, I will probley be going to a different Kays. I would give 2 stars, but our origonal lady was nice and I felt bad. I bought a mothers day necklace at another location and I never felt judged or like a pricetag.
Emma Page
Spent $5800 + tax on an engagement ring, took it to be resized not only did they write down the wrong size after being resized (which i had to call to correct them) but they sent my ring back from being resized BROKEN. I show up to pick up my ring at 5pm excited as I had gotten an email that it was complete and they tell me “oh we meant to call you today”. They closed at 7 that day and if they hadn’t gotten to calling me yet, I doubt it would’ve happened at all especially considering that it was a Friday. Isn’t that something you should get on right away? especially considering the amount of money spent. Also why would you send a ring back broken and then mess around for days before either remaking it or getting it fixed? They told me they would have to talk to their manager to figure out what to do, which was fine I do understand things happen. However, 5 days later and they still hadn’t gotten a hold of me. I called the store 3 times, no answer. Finally, on the 4th call someone answers just to tell me that their manager was gone that day and the next. Clearly they don’t prioritize their customers or accommodate them when THEY mess up. If you knew you were going to be gone for days, why wouldn’t you take care of something I would consider important before you leave? Luckily, I was able to transfer all my information to the Liberty Kay’s and they got me taken care of appropriately and timely. They told me that there is no excuses for a broken ring and have no idea how it happened other than carelessness. If it wasn’t for Liberty Kay’s, I probably wouldn’t have gotten my ring back until my wedding date and who knows if it would fit correctly or be in one piece 😂. I’m not against Kay’s in general as a business, just don’t recommend EVER going to this one for anything!!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
2 weeks on average... Assuming its done rihjt the first time.They have taken 3 days and and got it right ... And they have take 2 weeks and got it wrong in the past.
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