Banfield Pet Hospital

estela velasquez

This place let has been a huge disappointment I took my baby’s in for there comprehensive exam they got there shots and my senior passed away the next day after they claimed her check up was clear when I was I told them she was having stomach issues 2 weeks prior to this appointment i tried to get her seen by a vet through bandfield during the time she was sick but no one was available she recovered and 2 weeks i called to inform them I wanted to know what they gave her if it had any thing to do with my baby passed they said so and I’m still paying for her plan she have a whole year to go I haven’t been able to post or comment about this till know I have been devastated this happened in April 2022 this message is to all thinking about getting a plan with then don’t get this plan if you this they can help you fast there is never a opening always waiting 2 weeks and I’ve been with them for 8 year what a disappointment

Beatrice Perez

My experience with the staff is below zero. These people are well trained to scam the customers. They tell you one thing up front and on the phone and they keep on changing their story. Please do not become a member because they will charge you more than what you paid up front and every month. At the beginning they said I was going to be charged $65.00 a year for their plan. It wasn't the case, they charged $77.00/month. I paid up front $200.00 for the first visit and I called to cancelled the membership plan and now they want me to pay $555.00. Don't trust them, these people are not honest. I wouldn't take my pet again. I hope this helps anyone who reads this.

D L

Horrible experience where I wasn't told my appointment time so I had to remember from memory (7:30a-8a though my calendar says there was a 8:30a drop-off back in 2014), but hit school traffic and went in a bit late (7:15 vs 7:40a) and the staff member at the front tried to skip me for someone who came AFTER me who when I asked the staff member because I didn't want to skip anyone, DIDN'T have an appointment - and I'd been waiting ten minutes already. When I pointed this out, long story short I was blamed and gaslit in front of the other customers. The staff have been generally pleasant but have had enough misses with feeding times and now appointment times so I think the problem may be systemic. My suggestions are: Reduce workload/stress/inefficient multi-tasking for the staff by creating an automated system to give information to customers instead of getting calls. Yes, I already know my pet needs a check-up as I do with my dentist. No, I don't want to keep ignoring their calls and wasting their time either. Increase staffing, pay and hours. Create a rewards system to improve staff morale. Create a simple customer feedback system preferably over the phone - 'how was your interaction, 1 for good, 2 for could be better' - because we are so tired of emails and apps - and where staff can actually be let go, not kept on because of staff shortages. I really do hope this place improves.

Jillian Moya

This place is great. I have had 2 pups treated here. The first on several occasions, and the second, once, but with an upcoming appointment. I love that they are truly loving toward all animals and treated both of my babies like gold; because that's what they are to me. They prices are reasonable and they won't do something unless it's necessary. The Doc was great. Called me and gave me all of his observations over the phone and was very kind and personable. Love this place. If you're considering taking your pet here, think no more. I approve.