Crunch Fitness - Aurora CO

Kaitlin Thibou

1/2 STAR!! The worst customer service experience I've ever had! I will never go back to this gym! I urge anyone who cares about how you are treated, to think twice...it may just happen to you! On 2/17/22 at 6:30 in the evening, I called Crunch Fitness on Mississippi & Chambers, where I had a paid membership; to ask a general question I had about my annual fee. The front desk representative at that location named Jaleel answered & when I told him I have a question about a charge on my account, he said "I don't have any control over that" in an abrupt, rude & disrespectful manner & said "what is your phone number" I replied "Excuse me" at which point he abruptly hung up on me. I called back & Jaleel answered. I asked did you just hang up on me? He replied "YES" I immediately requested to speak to his supervisor. His supervisor came on the line, as I started to speak & explain what just transpired with Jaleel, the supervisor without warning, abruptly hung up on me. In literal disbelief, I called right back & Jaleel answered. I asked him; did your supervisor just hang up on me? He replied, "YES". I then asked Jaleel for his supervisor William's supervisor & ended the call. On 2/18/22 I went into the gym & spoke to General Manager Mario, he immediately did not give me any comfort, as he stated he would speak to the two employees but that they are short-handed. As to suggest it as an excuse. I decided to speak directly to the Director. The director sent me an email apologizing for the employees' behavior & stated that the behavior was unacceptable & would be addressed. I was never told what disciplinary actions the employees faced. He stated that I would be refunded the annual fee & that I would be able to continue my membership without incident. I never received a refund & my membership was canceled without my knowledge or request. Crunch needs to seriously evaluate whom they choose to represent them if they truly care about their clientele.

dan tre

Crunch fitness in Aurora never opens up at 5 o'clock am and please don't go there if you're looking to be on time there are managers and staff that get there any time they want and always have an excuse why there late . If we pay or dues we expect the gym to open on time and it doesn't. I Opt out of contract because of this and they don't return emails as well .It use to be great Juan opening on time daily and since he left it went down the drain .

Melis Salihovic

Not a bad gym, typical crunch fitness definitely some characters in the gym treating the place like a modeling studio for their YouTube channels and good equipment no issues

Diego Ramon

Really nice gym to workout! Great fitness environment and friendly staff. I also like this gym because you don't have to wear Gymshark in order to blend in #nojudgments