SDCCU North Park Branch

Kathy Velasquez

Unfortunately customer service can be hit or miss. I usually don’t look forward to having to see a teller. Never know if they’re going to be in a good mood or not. I wish all their ATMs had an option to choose the denominations when you withdraw. I think the only pleasant thing about coming here is the female security used they have. She’s really nice.

april ven

The ATM in front of sprouts took my cash I was depositing and then said it was temporarily out of service. I had to wait until Monday to talk to anyone at Sdccu and then another 7-10 days to get the money the atm stole back. What a disappointing system that they take this long to get money to me that should have been deposited immediately in the first place but due to an error of THEIR MACHINE it was not. SDCCU doesn’t give you 7-10 days leeway when something is due but it’s okay for them to make you wait that long to have something returned to you. What BS. Terrible atm, terrible bank terrible policy. Get a clue.

S A Chasen

Really don’t understand the point of banking here. I opened an account at the North Park Branch. I tried to get access to my accounts by either thru the phone app or their website. I was extremely disappointed in both, to say the least. The website reminds me of Windows 95, Really! I kept getting error messages that my computer was blocking their cookies, every time I logged in. Try transferring funds to an outside financial institution, it’s a joke. The phone app is terrible. They need to hire away someone from BofA or Chase Bank with some urgency to assist them to upgrade their online systems so their customers can experience a 2019 website with upgraded phone apps for Apple and Android as well! ***READ THIS*** I closed my account based on this experience only. When I went to close the account, I was assisted by the representative “Jasper”. He is fabulous and should be promoted at some point, he completely understood the issue. I will not be back.

Louis Cedarholm

An associate at this branch helped me get into a loan to boost my credit score! They were patient enough to explain several times how the loan would work and even set up an automatic payment for me! The customer service at this office can be hit and miss. I will still give a strong five star rating because SDCCU is the best credit union!