Mission Federal Credit Union

ANNA MURILLO

I'veen with they for over 20 yrs and they are always welcoming and helpful 😊

Jordy Chase

I would give this location 10 stars. Shannon is very helpful and glad to assist guests with any needs. Awesome customer service. Mission Federal Credit Union is my favorite!

Lynne Bush

I have nothing but praise for Mission Federal. I have been a customer for more than 30 years. I have used them for all kinds of banking services—checking and savings, car loans, CDs, and more. I especially like the courteous and kind folks who work at Mission Hills branch. Very professional.

Frank Pardo

I have only interacted with the Mission Federal Branch on Washington Street in Mission Hills, but have at least 3 recorded calls with alleged Executive Office representatives at Mission Federal Credit Union. I was given a verbal credit score when inquiring about a potential mortgage and received quotes. I was given the quotes orally, but not the credit report. I asked for a copy of my authorization for permission to pull the credit; this was also denied. I have a small medical corporation and am asking corporate counsel to look into this, since I'm pretty sure the behavior is not only unethical, but illegal. While the legality is one issue, what I was amazed at was the rudeness and professionalism upon asking, in respectful tone, that a supervisor call me back from the Executive offices. Indeed, there was not a call back. Because I believe strongly that consumer feedback can make a difference, I plan on making an appointment at the actual executive offices in San Diego to share the documentation with management, but have little hope that this will do anything. i do not want to use the actual named of the representatives, since I believe they would be disciplined for this, and ultimately the responsibility for the dysfunctional corporate culture should rest with Management. Several weeks ago, I walked into the Mission Hills Branch and at least two of the employees were too busy gossiping to help the third one out at the window. The clearly appeared waiting to come off ship with a minimal amount of effort; an air of indifference and a stale corporate air predominated the entire place. I was shocked to find out that they won some accolade for business performance given multiple encounters not only at this branch but on the phone with the Executive offices. I am trying to say something positive about any experience with the company, and generally try to give people a break with respect to this being a sampling error or simply to make my review more credible; I'm afraid I cannot. "Buyer beware."