PenFed Credit Union

David Barajas

Nothing but good experiences with Pen Fed. Started with a credit card then refinanced my car. It was a super easy process with no problems. Customer service was great!

Paul T

Very confused bank. They approved my Unsecured personal loan but they refused to approve my secured home equity HELOC loan? The equity cash available is around $850K and they refused to process a $200K Heloc with a bs reason. Would never do business with them ever again.

Melanie Hill

BEWARE! I wish I had read Pen Fed reviews before I opened my account. I had big problems. Did you know that if you have a problem with a financial institution you can file a complaint with the Consumer Financial Protection Bureau? They are a government agency set up to protect citizens. I transferred money into my account and paid bills with the money. Pentagon Federal permanently froze my account claiming the money was fraudulently acquired. News flash: the money was NOT fraudulently acquired but the security department refused to even talk to me. They would not send me a statement. They would not let me send them documentation of activity. They essentially stole over $14,000! So I have a filed a complaint with the CFPB.

Chad Husted

Probably one of the most unprofessional financial institutions I have ever opened an account with. To give you an example of what you will experience: I called their customer service line to ask for a new copy of an auto loan document after accidentally mis-marking the original. Instead of easily just emailing/mailing me a new one, the customer service representative told me to pull out a piece of paper and recreate it myself with a pen. I was literally baffled by that statement and almost burst out laughing. He was serious. Avoid this bank. Please.