Hertz Car Rental - Wilmington- Market Street HLE

Chloe Southard

Absolutely abhorrent experience here. Made reservations for a car months in advance, showed up and they didn’t have the car we reserved (or any cars at all) and added so many hidden fees. They were also late to open the store at 8am. So aggravating. Unkind and unhelpful customer service in addition. Will never be a Hertz customer again. Am going to tell every person I know not to give their money to this awful corporation and especially this branch.

Lori Benn

If you book on Priceline do not use a chime credit or debit card. They cannot accept or cancel your reservation so they say. When I called Priceline to get my refund I was transferred to hertz and refund will be recieved in 7-10 business days. You would think they would call you immediately to reverse the transaction but that doesn’t happen either.

Gmail Account (KittyAnn)

First, we were given a smaller car than we'd put on our reservation. 2nd, we were told by the agent who processed our reservation at the location that since we had AAA we would NOT have to pay the extra driver fee BUT when we were checked out the next day we WERE CHARGED the fee! I called the location and asked for a refund, was told no at first because we had made the ressie via my Expedia account, I told them I would be coming down in person to talk to them about the refund. I quickly received a text from an agent stating I would have my refund within 2 weeks. It has been 2 weeks and NO REFUND to my AMEX card! Will NEVER RENT FROM HERTZ AGAIN! This is the 2nd time I've had issues with Hertz, there are other companies in town who I will rent from should the occasion arise again that I need a rental car.

Andrea Gagnon

I have many issues with my experience at this hertz and the recent customer experience I have experienced with hertz after that. 1. I waited almost 2 hours for my car. 15 mins of that was waiting for the people in front of me(understandable). The rest of the time was the receptionist just working with us. 2. Technical issues-she could not figure out why she couldnt check the car out to us for 30ish mins. so we switched cars to no avail and then when that still didnt work we had to wait for her to call customer service. Turns out she hadnt checked the cars in yet and thats why she couldnt check them out 3. none of the cars were cleaned since she was working alone. Someone from the previous rental enjoyed some peanuts in our car, along with a few fast food runs, so we needed to clean it. There was a line when we left and I didnt want to make their waiting time any longer than it already was so I paid to get a car wash and vacuumed out the car myself (30mins of my time) 4. When we left the car was on Empty beeping at me. She had forgotten to put gas in my car. I called and she said to fill it up and send in the receipt and I would be reimbursed. 2 months later and 40 business days later no one has reimbursed me for that. They actually refuse to and say they are not able to reimburse me for that with anything other than store credit, even though the employee said it would be no problem. 5. The receptionist never once apologized for all of this, I think she was new, so I get that, but there was no sense of urgency either. We were on vacation and missed an event because it took so much longer than expected. 6. I filed a complaint with hertz that day, and never heard back, I called a few weeks later, and they said I would hear back soon, I called 2 months post my rental experience and they said I would hear back soon.... no way am I hearing back anytime soon... so annoying and frustrating