BluePearl Pet Hospital

Karen Meyer

I recently had a very scary episode with my dog who suddenly developed what appeared to be, a neurological issue. My current vet was unable to see him on an emergency basis but referred me to several emergency veterinary practices. Each of the ones that I contacted before Blue Pearl where unable to see me for less than 4 hours, and told me that I would need to sit in the waiting room for periods between 4 to 6 hours before I would be seen by a veterinarian. Needless to say, with the symptoms that my dog was exhibiting, that was not acceptable. I called Blue Pearl last, as they were the furthest from my home, but I had seen some good reviews. The following is my experience. From the moment I called, the staff was accommodating, honest and seemed very invested in making sure my dog was seen ASAP, and that I felt at ease. I was able to get there within 12 minutes of my house, parking was excellent. When I arrived at the clinic, my dog became incontinent, and the excellent front office staff made me feel at ease with this. They cleaned it immediately. I was embarrassed, but they were totally accepting. It made me feel really comfortable. There were other clients ahead of me, but the staff let me know this was the case and let me know exactly what the status was of my dogs visit. The wait was much shorter than expected. Staff from the back office came out and spent time talking to me and telling me what it appeared to be from the symptoms that he was exhibiting. They were excellent at suggesting what I might do on my own before seeing a veterinarian, including doing a drug test at home. This was definitely engineered to try to save me some money in terms of veterinary fees and laboratory testing. I was very understanding and in retrospect, thankful for this input. I opted to have my dog seen by a vet and have the testing done there, as I just wanted to have an answer one way or another. Only then, did the staff then arrange to have the dog taken in the back to be seen by a veterinarian. He was seeing rapidly, and the testing done right there. Within a short period of time, the vet came back with the results of his testing and a plan of care. I cannot tell you how much comfort that gave me. She also took a good amount of time to discuss the findings, and what an appropriate plan of care would be. I can I tell you how comforting this was. Throughout the experience, the front desk people from call in to check out, Natasha, and Marina, we're fantastic. They care about what they do. They put me at ease, and made me feel like I I've been there client for years. I cannot tell you how reassuring and pleasant that was. They are the best! So wonderful to see people who are good at what they do and enjoy their jobs! Rare these days. Thank you so much! All I can say, is if you have an emergency, head to Blue Pearl. They are efficient, caring, and there for you. You could not ask for more. Karen Meyer

Esther Yeoh

My dog is naughty and was not feeling well. I called so many places to get him in for care. Ivory from their team was the most helpful person I encountered after calling more than 10 different vet clinic. She walked me through my dog symptoms, offered me a symptatic ears, and provided very useful advice. I’m so thankful!

Karen Eshabarr

Our pup was up all night vomiting and it continued into the morning. I called my vet. Receptionist checked with her and then let me know she was too busy to see our puppy and apparently too busy to even speak to me. Receptionist relayed the message that I should take him to an emergency hospital. Best advise my vet has ever offered me. I chose Blue Pearl. They were beyond amazing. When I called they asked that I fill out the online form and that they would keep an eye out for it. Then once I completed it to come to the hospital. I did just that. The form took less than 5 minutes to complete and we were on our way. Once there the tech came to get our pup within 10 minutes. She came out spoke to me in person to get the necessary information for our visit. She brought our pup inside for the vet to examine. Within 15 minutes the vet was outside himself speaking directly to us. This might not sound impressive but I have yet to meet my vet even though we have already paid for a year of college for her first born. We have an older cat and my pup. She communicates solely through her techs and if I am lucky a rushed phone call. The vet took his time, explained clearly what he thought was going on and what he had planned to do. He even told us the cost. So we left our pup there for around 3 hours so they could do X-rays and complete the exam. The vet called me and gave me an update and told me what time to return and our pup would be ready to go. I am happy to report that after one scary sleepless night our pup will be fine. Since I do have another vet that I have been actively seeing, I certainly appreciated the professionalism and bed side manner that Blue Pearl offered. They were fantastic. From the receptionist who answers the phone to the tech who came out to get our pup to the wonderful vet who treated him. These guys are fantastic. I wish my vet would take a few tips from them. I am so glad I have seen what caring animal professionals should be. Highly recommend!!!

Marilyn M. Laidlaw

I have received exceptional care for my older cat. She was diagnosed with lymphoma by our regular vet and referred to Blue Pearl because my vet didn't have an oncologist. The oncologist at Blue Pearl ran only the most necessary couple of tests and offered me the option of having my regular vet continue to do the basic blood tests during treatment. She then offered me the additional service of sending the instructions for chemotherapy to my vet if my vet wanted to treat my cat for the lymphoma. He elected not to try something he was not familiar with and I am just as happy to let Blue Pearl continue her treatment. Communication was excellent: the doctor explained everything that needed to happen in great detail, she laid out all of the options for treatment and imaging and the approximate costs so I could make an informed decision and she did not place any pressure on me to utilize extraordinary tests/treatments by shaming me regarding the costs for such. I have rarely been so well treated by a medical professional. In previous circumstances with other vets in years past I was subjected to veiled shaming if I felt I could not afford the most costly treatment available. Thank you, Blue Pearl for treating your clients with such empathy and kindness.