Massage Envy

Category: Massage spa

Address: 239 Lake Merced Blvd, Daly City, CA 94015, USA

Phone: +16507573689

Opening hours

Sunday: 10AM–7PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Isela Ford

Jul 13, 2022

If you haven't had a massage in a while and aren't sure about getting one because of covid this is the spot. The staff is very professional, welcoming, and follow all precautions to make you feel safe if you're concerned about covid. The prices aren't bad either.

Daniela Lopez

Sep 5, 2021

This has been by far one of the worst memberships/costumer service experience have ever had. Where do I even begin?! To start, I purchased this membership when I became pregnant as I am in a profession that requires me to be on my feet and is quite physical. There were only two massage therapist that were “qualified” to preform prenatal massages, one of which gave me a very poor massage and the talked during the entire session. The other was booked solid and I was never able to get an appointment with her. So I was referred to the Burlingame location, which was just as bad. The prenatal massage therapist there refuse to use any pressure as she explained that her training would allow her to do any pressure on pregnant women?! Weird, cuz this was my second pregnancy and I had many prenatal massages prior with pressure and me and my baby were just fine. Needless to say I ended that massage 10 minutes into her basically rubbing the surface of my skin. Was extremely frustrating now having visited two locations and still no one to give a proper prenatal massage. Fast forward a year into the membership... I paid the fees every month thinking I would just use them after my baby came. The pandemic then hit and decided not to renew. I then canceled the membership as I was told to do so it would not automatically renew. Now trying to use my previous credits, I’ve been told that because I didn’t use them within 60 days after canceling the membership( which no one communicated at the time to me) that 9 months worth of credit was now gone!? Seriously?! Wow, what a racket they have here. They’ll take your money every month even if they can’t provide you the services you need. And then expect you to use almost a year’s worth of credit in two months just because you don’t want to continue your membership?! And forget trying to talk to management. You call and leave messages and they tell you someone will call you back but they never do. Please don’t waste your time or money here it’s so not worth it.

Sophia Casarez

Mar 16, 2021

I had a wonderful experience at Massage Envy in Daly City. The front desk was very friendly and helped answer all my questions and concerns around the pandemic. My massage therapist did an amazing job and I even got some enhancements to go along with my session! While checking out I was warmly greeted by the manager, Ashley who helped me to become a member. Will visit again!!!

michelle zhong

Nov 3, 2020

I called today asking about the 1 hour massage price and membership quote. The front desk, asheley who is very rube and just suddenly hang up when I said will call back later to schedule a appointment. I was interested to be a member but now will totally throw away this spa because they need to care more about clients.

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Questions & Answers

How long is a facial?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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