Lehmer's Concord Buick GMC

kiel handy

Service department is pretty terrible. Horrible customer service, not friendly, not welcoming, they don’t seem to have a sense of urgency about anything. I can never seem to get my truck serviced properly. Last couple times I brought my car for an oil change, I asked for 3 other items to be looked at on my vehicle that were covered by warranty. Both times none of those items were diagnosed, or repaired. They always seem to be too busy. Then I when I ask for an appointment they’re always 3 to 4 weeks away! If I didn’t know any better I would think that they’re intentionally not wanting to cover warranty items here. Last time I came in I asked why I didn’t receive maintenance coupons in the mail like I do from Fremont or Vacaville GMC. My service reps answer was “ We’re not desperate for business like them” what?????? To make matters worse I let my service rep know that I was leaving for town first thing in the morning. He told me my car would be done that day, however as it got closer to 5 o’clock I called to find out that he had left for the day and they needed to keep my truck overnight. I had to call multiple times and demand the service manager release my vehicle. Never again…

Ryan Kelsey

Stephanie was super friendly and communicated every bit of info I needed. The problem was taken care of right away and I got my vehicle back way sooner than was expected. I’ve always purchased vehicles from Lehmers (x5) and had those vehicles serviced by Lehmers. They have never let me down.

David Muller

Great service ! My ac compressor failed on my 2003 GMC Sierra. Brought my truck in and left it for the day. To be repaired same day service with a smile. No hassle just complete service with a smile ! Great coffee too !

Cleo Bolen

Had a new vehicle with approx 13,000 miles that developed a knocking noise that I felt was too serious to continue driving with. Tried to make an appointment for service but was told it would take 1.5 weeks for them to get around to servicing the vehicle. They did get around to it in about a week. Good thing I had an alternate vehicle to use, as this would have been a major inconvenience. The problem was pretty serious and they did a good job with the repairs when they finally got around to it. Update in May 2022- had service completed and they were professional and friendly. Completed the service in a timely fashion, and included a vehicle wash with the service.