Future Ford Lincoln of Concord

Chad Jordahl

Start was bad: When I called for an appointment service was not available so the receptionist took a message. By the next day nobody had returned my call so I called again. This time I left a voicemail. A day or two later again no return call so I called again. Nobody picked up. On my fourth try I finally got through and made an appointment. MANY days later I arrived at my appointed time and nobody came to greet me. It wasn't busy -- only one other customer was waiting -- who knows why I had to wait so long? What's the point of making an appointment?? Middle was bad: The service person told me to expect a call ~3-4 days later. Heard nothing, so on day 5 I called. They told me it will be done "on Mon or Tue". By Wed, hearing nothing, I called. Late Wed I got a text that it will be ready by the end of the day. And then another text saying actually never mind there's one more thing to be done. It was finally ready LATE the next day. Ending was bad: After I paid (that part was fast and easy! Wow!) I waited for a very long time for them to fetch my car. Why? There were no other customers! Who knows? And then the dude drives up with a car that is not my car. He had to go back again to find mine. Good bits: they washed my car reasonably well, the receptionists were friendly, they gave me Lyft rides to/from home while they had my car.

Joseph S. West

His name is Olaf. He is a sweet piece of engineering and luxury marvel. He's a 2021 reserve sports package loaded copilot adaptive suspension 2.3L, 20inch rims piece of awesome. Damn thing drives itself. Wanna build a snowman? Thank you Future Ford Concord for being such a great dealer and service dealer!! White Glove all the way with such great team members caring and going the extra without question. These folks give it their all. Thank you.

Felipe Franca

Saliman, Sal and all the other guys are amazing. I have purchased multiple vehicles at Future Ford for the last 8 years and have always been treated with respect and fairness. Even though times are tough during this pandemic, they were able to find me a new truck at the price I wanted. Kudos to Future Ford

Cynthia Perez

Coming from Morgan hill to Concord After finding the right car for me- This was the easiest dealership I have worked with :).I was in and out in almost 3 hours. The process was stress free and pleasant. Dealership staff was very thorough and knowledgeable. I had a great experience purchasing my used vehicle and on the appraisal of my trade IN Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. Staff was efficient!! I think I could have been out in an hour less, but I had a great experience purchasing a used vehicle. I highly recommend this dealership.