Home2 Suites by Hilton Helena

Andy A

I am loving this hotel. It is super clean and the rooms are spacious. Service is also great. This particular location is close by to all the essential shopping outlets and restaurants. We will definitely stay here for future visits.

Nancy Undercofler

I work with a statewide nonprofit and we were very impressed with how Elise and fellow staff were able to accommodate a large group with such short notice! They were the 5th hotel that I called in Helena and the only one to call me back in a timely manner! Hotel accommodations were spacious, clean and welcoming. We appreciated the coordination of the Yellowstone Conference too. I would recommend booking here for business trips and personal trips. Thanks again @Home2Suites by Hilton Helena.

Leah

First, know that we had requested ground floor adjoining or side by side rooms to minimize impact to other guests because we do have a lot of kids. And although the staff member who had called to confirm our reservation said it would be no problem, neither of the requests were accomodated on check in. Our 2 rooms were separated by 2 other rooms and on an upper floor. The night staff proceeded to target and harass us all night because of a (regrettably) noisy arrival at 10pm. The night staff woke us up multiple times with calls to and visits to our room after midnight. I repeatedly sat outside of my children's room to monitor the noise, which was no more than the TVs I could hear up and down the hall. At 2AM, exasperated with the accusations, I opened their door to show the night manager that the room was dark and everyone was in bed. He replied that "10 minutes ago it was really loud when I walked by". He proceeded to call the police! After our late night interactions with staff and police (who spoke to us outside of the supposed noisy room and told us we would not be evicted after all this) I was awakened at 6:30am by our neighbor's loud TV. Having gotten roughly 3 hours of sleep and being forced to be on high alert all night long in case my children's voices rose above a whisper - I am fairly irritable. I cannot find any noise policy for this hotel after being threatened that I may be charged for the complaining guest's room if they are compensated. After paying for 2 rooms and being harrassed by the staff to the point where we will never ever stay at this hotel again, I'm horrified that I could also be charged for an additional room when there was never a reason for the continued complaints.

Geanna Granger

Nice location. Nice amenities and rooms however the walls are TOOOO THIN!!! Can hear everything that is going on around me. As I sit in room 224 right now, I can hear the entire phone conversation of a man in the room next to me- assuming room 222. He is a little obnoxious at times during this conversation (about parties and super hot cougars and his friend in the navy says that people that wear a whole animal print ensemble will look crazy...loud laugh...singing out loud), but I assume he doesn't realize he is talking so loud. Then I hear a women on the other side of the wall talking, walking and dropping something, and the neighbors above us are heavy footed, though they are probably just walking normally. The night before there was a child running around the room. Feet stomping back and forth is such an awesome sound. Again-AWEFUL job with the sound proofing. Water pressure leaves something to be desired. The overall look of the place is nice, the sounds though are just maddening when you are trying to sleep at 10:40pm on a Thursday night.