Infiniti of Charlotte

Tom

Happy & loyal customer since 2008! Stopped by yesterday unannounced just to have the State inspection done ( Thanks Brother Jimmy)!!! My regular service representative has moved on to explore other interests... but, was introduced to Robert by Margo their wonderful payments & communications manager, and immediately hit it off with him! Nice, open & honest first-time interaction with the Man! All good stuff as always at my dealership!👍

Sylvester P

What an awesome place to buy an Infiniti. The people who work and manage this dealership are friendly, knowledgeable and honest. From start to finish this has been one of the best auto buying experiences I've had. On pickup day it was quick and easy, out the door in about an hour or so. Thank you Greg and Mo for a great transaction.

Joan DuBose

I have had my truck serviced at this location so many times, but I have not taken the time to post about my experience. I wanted to acknowledge the service department staff's excellent customer service and care. All staff within the department that I have encountered were kind, but this review is specifically about the Service Advisor, Mr. Horatio Potts. I had an emergency to occur with my vehicle. I took my truck to the Infiniti Service place with no appointment scheduled. Horatio was able to work my truck in and complete the repairs in one day. He explained upcoming maintenance issues and the cost. Horatio was attentive to not only me but also other customers who were waiting. When speaking with Horatio, you never feel rushed or dismissed. Horatio holds excellent characteristics that a Service Advisor should possess: kindness, attentiveness, good listening skills, and he has compassion. Horatio is consistent and thorough. He presents himself in this same manner at each visit. I'm grateful to the entire service department staff and Horatio for your services. I live over an hour away from this facility, and I will continue to use their services to maintain my vehicle. I recommend their services to all Infiniti Owners.

Joyce Mason-Feaster

Updated December 2021: I have had my car for 3 months. Being that I purchased the car out of state, I am still waiting on my permanent tag. I have paid property taxes and submitted all information to Peter within the appropriate time frame. I have been ignored for 2 months. My temporary tag is only valid for 30days, we are well pass 30 days. I’ve called the dealership to ensure they submitted paperwork for my tags and no one has returned my call. This is very disappointing. Infiniti of Charlotte treated my husband and I so well. My salesman (who is now cousin Peter 😂) Peter was amazing. He made my car purchase seamless. He answered all of my questions about my car and had the upmost patience with me. He did not pressure me into a purchase which made me feel so comfortable at this dealership. Peter moved mountains to get me approved at the BEST rate, which he did. I absolutely LOVE my car.