Mark Ficken Lincoln

Nick Niesen

I flew in from Madison to pick a Lincoln Navigator from this dealership and worked with Daniel, Mel and Nakia who provided a VIP experience. They picked me up from the airport in a similar Black Label vehicle, had the vehicle and paperwork ready for me before hand so the entire process was fast and easy! Thanks so much!

Phillip Perry

Had to be one of the best buying experiences I have had with buying a vehicle. I live about 3 hours away, I was able to get a value on my trade, work a deal, have the vehicle delivered to me all with great service and within one day of contacting them about it. Tatum was awesome, facetimed me to do a walk around. Hands down the best experience i have had. Thanks again!

Dave

Needed some work done to one of my car's doors due to recall issue. Spoke with Karl Brooks who got everything taken care of for me, including a ride back to my apartment and return trip to the shop, while the work was done. This was much appreciated as I work 3rd shift and was expecting to sit there all day as I didn't know this service was available. Great service, car was taken care of quickly, and will plan to visit again if/when my car needs a fix again.

Michelle Wilshire

Mark Snuggs not only came in on a Sunday but was the best sales rep I have ever dealt with. I have purchased 3 Lincoln’s this year and I’ve had a horrible experience with Lincoln of Shelby. I wish I had only purchased from Mark Ficken from the start. Everyone from Mark Ficken were above extraordinary! Quickest vehicle purchase I have ever had. Several things I noticed that made me appreciate them even more: Each person from different areas (sales, service, and finance manager) we’re in total communication. All worked together to make sure my experience was above exceptional. From the sales floor to the bathroom were immaculately clean and luxurious. (Finance manager even took the car to fuel it up while I was signing paperwork). Mark Snuggs had another buyer show up as well but he made sure he went over every detail of the car before I drove off the lot. Again, the best experience hands down! Michelle Wilshire