Big Bob's Flooring

Sherry Johnson

Excellent customer service. Worked with Pat. Ralph installed the floors. Beautiful, detailed job. Would use again.

John Dittrich

Pat and his crew at Big Bob’s combined with Ralph and his crew that do the installation are all fantastic to work with! Our flooring project started almost a year ago as we embarked on a kitchen remodel. Huge selection of LVP and most of the major brands. We took sample after sample home trying to find one we liked that matched our new cabinets and countertops. Pat was very patient and helpful - going to great lengths to find us samples we’d seen online and bringing them in for us to compare in our home. Finally settled on one from Shaw a little over a month back. Ralph came out within a couple days and measured it all up following which Pat promptly ordered it, having it in his warehouse in Anchorage in only a few weeks. Ralph and his great crew came back out shortly thereafter and did the install of our entire main floor in three days - including demo of our old tile, carpet and laminate flooring. Baseboards were carefully removed, marked and replaced at the conclusion of the job. The crew worked around our piano and other big furniture - moving things as they progressed. Very orderly and conscientious of walls and everything else in our home as they worked. The floor looks amazing and all baseboards are back up, no holes in our walls, caulking done masterfully and we’re now ready for paint. Big Bob’s is a terrific flooring outfit. They focus on customer service, rather than a big, shinny store, and the service is top notch. I highly recommend them for your flooring needs and we will definitely be going back next time we need any future flooring!

Patrick Bookey

Big Bobs has always been fantastic to work with. They are courteous, and know their stuff. Pricing and labor are very fair and they go above and beyond to make sure your project goes well. I will continue to use Big Bobs and suggest that others look there first for your flooring needs. I would give them 6 stars, option is just not available.

Michael Jenks

UPDATE: Big Bob's took care of our issue and made it right, above and beyond what was expected. Very pleased with the resolution.. The salesman was top notch. Really impressed by his knowledge and customer service. However - the install didn't go well. The installer and I didn't re-connect due to the earthquake, and I didn't want to work with him again anyway. Big Bob's made it right (although not their legal responsibility) - tightening some areas and covering some tack strips that were poking through one threshold. Now, it's an excellent install with great customer service. I'd recommend Big Bob's for their knowledgeable staff and extraordinary care they take to make sure things are right.