Big 3 Diesel Gas & Marine Repair

Jay Loyd

Great people to deal with,I will take my work trucks and even my personal truck here! I have very tight windows to get my work trucks fixed since they carry my employees to jobs and they have been able to make it happen! Priced well and great work! 5 stars! Well overdue review!

Dan King

The entire Big 3 team is outstanding. They took the time to understand all of my vehicle concerns. Informed me of the timeline, and gave me multiple options that would fit my personal needs. If you find yourself in need of repairs give Big 3 Diesel a call.

Doug Salvesen

We were on a trip from VA to south Florida when my alternator failed on my F350 diesel. Austin fit us in for an emergency repair so we could continue our trip. He provided brand new Ford alternator and labor to ensure all is right for travel. We were on our way in just over 3 hours. Well done. Good honest people that want the correct solution to your vehicle’s problem. He kept us informed throughout the visit, and even provided an Uber so we could do some shopping while we waited. Highly recommend. A real blessing, especially in an unfamiliar area and need help.

Jesse Bosley

Pretty terrible experience. Honestly probably the second worst service experience I’ve ever had. After a long road trip my GMC Diesel truck was having problems starting up. I’m not a mechanic but typically I do the work on my vehicles. Most truck work is pretty straight forward for me, but this being my first real issue with a diesel I was advised by some mechanic friends to have a crew that deals exclusively with diesel look at it. Pretty simple, I thought, the engine turns but doesn’t fire up, I prime the fuel filter assembly and fuel leaks out. Must be a problem with that. I take it to the shop, everyone gets covid, ok cool I get it. Month 2 passes and now it’s getting ridiculous. I need my truck to get some work done, so they assure me I can drive it around without any issue. I get the truck back and it died after it’s first drive. I open the hood, everything is pulled apart, air filter lying on the side. I have to have it towed back. Long story short after this, they get me the truck back, it drives for a few days on short trips. Does again. I pop the hood, the fuel filter assembly (that was leaking) was never changed out. After taking it back, I’m charged another $500+ dollars to fix the problem I originally took it in for three months earlier. After uber trips to and from the shop, toeing my truck there twice, and the labor and parts I spent well over $2000 on a job that probably would have cost me a $150 dollars and a few hours of my time to do myself. This isn’t even factoring that I didn’t have my truck I need for my business for 1/4 of a year. I’m giving it 2 stars instead of 1 because the front desk guy Rico was pretty cool. I wasn’t going to write this review if I got even a hint of them trying to make this better. Not once did anyone say, hey we’re sorry, we’ll make this better. Hey this is our fault, we’re waving the cost of labor on this. Let us cover your Uber trips. Nothing, just “here’s your bill”. Avoid this place, they don’t respect you, or your time. Edit and response: No, I never acknowledged it was a new issue. I can scan both receipts and show it was the same issue I brought the truck in for. Second, I’d never expect anyone to work for free, it would silly to wave the cost of labor on the entire fix, I was referring specifically to me taking the truck back because it died again after only having it a few days. What I do expect from businesses is to make issues like this right. Not one call to apologize, not a single attempt to make it right. I wouldn’t say my standards are particularly rigid. I rarely leave bad reviews. And I think saying something snarky, like, “sorry you expect for us to work for free”, sort of proves my point.