Union Park BMW

Tasha Pernsley

I had the best experience ever. My sales Lady was a Angel. She is truly amazing. She greeted us like family and took good care of us like family. I will make sure I let anyone and everyone know to go to Union Park BMW…

dana ankrah

Had my car towed in for engine coolant leaking. My service rep was Jeremy. Experience with Jeremy was pleasant. However, Ron called and informed me that the car was ready and that Jeremy was off. The price Ron quotes was different from the price Jeremy provided. I asked him to try to contact him and confirm the price that was originally given my Jeremy. After calling back to confirm if Ron had talked to Jeremy about the price, he explained that he hadn’t talked to him. We questioned why he didn’t call to let us know that he had not heard back from Jeremy. We explained that he should have called since we had been waiting all day and that we would like to speak with a manager. He then hung up and we didn’t hear back from him. We called and asked to speak to a manger regarding Ron’s unprofessional behavior. We never got a call back. I will not be taking my car back to union.

Linda Harris

Our car was in the shop for a recall. Union Park took the time to look over all the systems in the car and gave us a detailed report. We were pleased to learn that our brakes were fine. Another shop had told us that we needed brakes and rotors all around. The overall experience was very good

F. C. Boulware

I purchased my BMW 7/2020 and I have nothing but a headache with this purchase. I recently took my car this week for service and preexisting issue i brought the car in before. I told the customer service rep about the issue and showed him a video due to the last rep blowing me off about the issue. I told the gentleman that I had warranty on the car and he stated he did not see the warranty. Instead of the gentleman doing farther investigation he asked if I had a copy of my so called warranty. I left the service desk and went down to the sales office to get a copy of the warranty which as a customer I should not have had to do. I brought a copy of the warranty back and the customer service reps tone changed. I received a call later explaining that a part had to be order and that I could come pick up the car. I asked if they could keep the car until the part comes in and I was told no. Moving forward I picked the car up today and the check engine light is still on, the oil change change was not performed and the blower motor part has not been installed. I owned several vehicles and by far this has been the worse experience when it comes to dealing with the service department. Every customer should be valued and treated equal.