Koons Lexus of Wilmington

Our employees are prohibited from reporting to work without a 14 day self-quarantine if they have traveled outside the United States or to a high-impact area (as determined by the CDC) or if they have taken a cruise. As a company, we have also suspended all non-essential business travel. We are also instructing our employees to follow the health, hygiene and risk assessment protocols set forth by the CDC.

Our rental and service loaner vehicles will be thoroughly cleaned and sanitized after each customer's use. We have instructed 3rd party rental vehicle providers to do the same.

Our employees have been instructed to use gloves and mats, as well as wipe down the interior of all guest vehicles.

As difficult as it may be, all of our employees have been instructed to avoid shaking hands with customers or co-workers. However, our friendliness and care for customer service will not diminish!

Yes! We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest use. If you are visiting one of our dealerships or service centers and would like to use any of these items, please ask.

We have increased the frequency and level of cleaning and disinfecting of our buildings, equipment and furniture, with special attention to high-touch surfaces.

Yes, we have an inspection station that we use in Pennsylvania. (Mon.-Fri.)

Our technicians undergo rigorous and thorough training and certification through the OEM (Original Equipment Manufacturers). This ensures that they have been educated by the same individuals that built the vehicles, and know exactly what to look for when servicing your car. Here at Koons, we pride ourselves on having the most certified technicians in the industry, which gives you the peace of mind that your vehicle will be in the hands of the very best.

We offer multiple ways to schedule a covenient service appointment! You can call our Koons Concierge Service team to schedule, use our quick and convenient online appointment scheduler, or even schedule an appointment via text! While on our website, select the "Text to Schedule" button to receive an invitation to quickly book your time via a few simple text messages.

No! The Koons Concierge gives you the option to pay via text message. You will receive a link via text to a secure payment portal where you can pay for your service with all major credit cards, Apple Pay, Google Pay, or even PayPal! This ensures your Koons Concierge service experience will have minimal interruption to your busy day.

Absolutely! The Koons Concierge Service Advisor will send you text updates on the important milestones of your vehicle's repair, including photos of any issues or concerns diagnosed by our Factory Certified Technicians!

You will get text notifications with real-time updates on the location and ETA of both the pickup and delivery of your vehicle. These texts will also include a link where you can see the name and image of your driver!

Yes! The Koons Concierge allows you to select complimentary pickup and delivery for your service appointments! Loaner vehicles are also available.

It's important to you for a few reasons. Namely, Koons having the area's largest new and used car inventory means we have the best chance to have the exact vehicle you are looking for! Also, it's common for a client to decide to purchase a different vehicle than the one they were interested in online, so if that happens, having the largest inventory ensures you'll never have to compromise on color, technology, safety features, options, etc. beause of a limited selection.

The Koons Concierge allows you to complete as much of the purchase process online as you'd like! You're in total control. Want to get pre-approved and craft the payments at home, but handle the trade appraisal and test drive in-store? No problem! Want to test drive the vehicle at home, then come in and pick it up at the store later? Absolutely! We have all of the technology and resources available to accomodate your own unique purchase experience.

When you choose complimentary delivery with your Koons Concierge new or used car purchase, and you've decided to trade your current vehicle, our team will pick it up from your home at the scheduled time that they deliver your new vehicle! No need to worry about leaving the house!

Absolutely. The Koons Concierge allows you to request a virtual walkaround of your desired vehicle(s) and even an in-home test drive. We will bring the vehicle to you and allow you to test drive it in the comfort of your neighborhood, and in a socially-distanced manner. Just ask your Koons Concierge Team Member!

Yes! With the Koons Concierge, you can see all of our transparent WOW pricing, calculate real lease and finance payments, get a real trade value for your current vehicle, and get pre-approved for the deal you've crafted. Once you're happy with the deal configuration, you can schedule complimentary vehicle delivery or contactless-curbside pickup at the dealership. If you choose delivery, we will even come and pick up your trade!

Thanks to those who jumped in to help. Steve - we are in fact closed on Sundays.

Our building is the result of a cooperative project between our manufacturer and local developers.

Our shuttle service runs from 8am - 6pm daily. Your service advisor can help you get shuttle service during the check-in process.

Yes, wifi! Wonderful amenities such as homemade pastries, great coffee, cozy fireplace, children's play room and comfortable seating.

We do! We have several name-brand tires for you to choose from depending on your needs. Our Service Advisor can help you determine what is best and schedule an install and determine if an alignment if needed.

This is dependent on the make and model of your car and can range from $75-$400 per key.

The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.

The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.

We do, however they are generally scheduled in advance. When you make your appointment for service, as about a loaner and we'll see what's available.

Our parts hours are 7am - 4pm on Saturday.

Our Service hours are 7am - 4pm.

Absolutely. As a Lexus dealer, we use only genuine manufacturer parts, installed by manufacturer certified technicians.

Easy! You can call us at (800)456-5398 or use the service scheduler on our website!

We can help find the right program for you. Use the finance application on our website to send us the basic information we need. We will follow up and walk you through the steps necessary to complete your purchase.

If you have a leased [Lexus], you can bring it to us for lease turn-in and we'll take you through the process of turning in your vehicle and selecting a new one!

If a L/Certified (Lexus) vehicle has passed the Certifcation inspection requirement, it will have a L/Certified limited warranty. On other brands if a factory warranty is still in effect.

Test drives are generally 20 minutes long. If you would like to take the vehicle for a longer period our sales team can arrange the details with you depending on availability.

Certified vehicles have gone through an inspection, required by the manufacturer, to achieve "Certified" status. We will certify Lexus vehicles as we are a Lexus dealership. Pre-owned vehicles from other brands receive an inspection and reconditioning from our service technicians prior to being available for sale. Whether you buy a Certified Pre-Owned or pre-owned/used vehicle, you can trust that we will help you find a reliable car that fits your needs!

Being in a Tri-state area, we sure do.

An appointment is a great idea, especially if you're coming in to see us on a busier day, like a Saturday afternoon. However - we're always here, feel free to stop in and a member of our team will help you!

You sure can! We will walk you through all of the steps to trade-in and pay off your previous loan or lease during the purchase of your new vehicle.

Yes....you are taxed according to your residence

I wouldn't go there for Toyota they have Toyota care places everywhere. Hopefully closer than you think

And????

Danielle - we're known for our 5-star service so it was unsettling to receive this feedback. I am wondering what happened during your experience as I'd like to address any outstanding concerns. If you would be open to sharing some details, please give me a call. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

No - this is one of the bigger myths in the industry. Here at Koons, we aim to provide you the most affordable, simple and convenient service experience possible. From the free pickup and delivery, text updates on your vehicle's status, text-to-pay technology, and factory trained technicians, all the way to our competitive pricing, there is no better value than trusting your vehicle's service needs with Koons.

Was all new vehicles you should use premium or higher grade

Last time I check it was a few hundred... Parts plus programming the fob to work your car. Good luck!