U-Haul Moving & Storage of Ontario

pete mata

Fast, friendly and overall a great experience. Drove 10 miles to get to this store.....

Eileen Campos

I had an appointment for a hitch install today. Upon walking to check in I was greeted with attitude by the agent up front as if I was inconveniencing him after I had rearranged my entire schedule and left work to drive 20 mins to them. After having fully paid for the installation and product, I was told they “may or may not” be able to install my hitch because they were short staffed for the day. The manager then proceeded to “help” me and tell me the hitch installer had family problems the day prior and told them he wouldn’t be able to come in. So with over 24 hours notice of them knowing their employee wouldn’t make it, it didn’t occur to them to let their scheduled clients know of the situation. Not one apology for the inconvenience or anything. Greeted with attitude and excuses. UHaul must be so proud of the workers they have greeting their paying customers.

Rachel Foy

I have to say that my experience at this business resulted in some of the best customer service I have received in quite a while. Abel’s team went above and beyond to help install our hitch, even when some outside of the box thinking and problem solving was required. I truly appreciate what they did for helping our family get on the road on time for our vacation with our bikes!

Joseph Scofield

I always have a good experience with the staff. They're helpful, knowledgeable and friendly. The sad thing is that they're understaffed- I go there for propane and will not anymore because I end up spending 15+ minutes in line waiting to pay for it. I understand a line, but while signing contracts, vehicle inspections etc. that takes place should also have an express style option that allows the casual propane or box shopper to pay and get out.