ATM (TD Bank)

Caroline Azrolan

Worse bank ever and highly incompetent employees. We went there a few months ago, in person, to pay off our mortgage - pretty important, right?! An elderly woman (behind the first desk to your right) said she could help us and even after contacting a main branch to ask for assistance, still had no clue what to do with our check. When I asked her if I should make the check out to TD Bank, she said "well duh." Then after almost 2 hours, she "deposited" our check, gave us substantiating paperwork and sent us on our way. Three weeks later we get a bill for the mortgage! We go back to this same bank and ask to speak with the branch manager. The elderly woman sees my husband and says loud enough for him to hear - "watch out for him, he's a trouble maker." When we present our paperwork from 3 weeks prior, as well as a copy of the cashed mortgage check by TD Bank, the branch manager has no idea where our check was deposited! When he calls over the elderly woman, she's as clueless as before and the paperwork she sent us home with, with an ID number, makes no sense and can't be found. So after another 2+ hours it was discovered that the elderly woman deposited our final mortgage check into an account that made no sense whatsoever and had no explanation as to what transpired previously. Do not waste your time here with anything important, such as a mortgage. The staff are extremely rude, condensing and highly inexperienced. I would give them zero stars if I could. As a side note - having someone represent the business with unkempt waist long hair and 2 inch acrylics is in no way professional. At any other respectable business establishment HR would have been notified and this would have been taken care of.

Matthew Hutchinson

Great experience banking with TD. The tellers couldn't be more helpful. Shout out to the Manager, Robert, who is always very professional in our business transactions. Kudos!

Carolina Chambergo

Worst bank ever!! I was told one thing when I opened the account now is something completely different... The bank manager Robert had a poor tone when I tried to explain my situation also the assistant manager Susan had no intentions in helping me out even after I explained my situation. Take your business elsewhere. Very angry and disappointed with td bank and its management....

Deborah Fulper

I went to the drive-through, at the Phillipsburg bank ,to make a deposit their hours on the drive-through wall say that they open at 8 AM every morning. When no one came to the window I called the bank the message came on and said they were closed but gave me their hours and they said that the drive-through opens at 7:30 AM. So I am at the window at 8:00am along with three other cars finally at 8:09 AM a Sue comes out to work. If you're establishment opens at 7:30 AM then you should be inside that booth to work at 7:30am. This is the worst bank I have ever dealt with. The people in this bank are rude especially Sue. I made a cash deposit on the same day my mortgage was pulled out and they charged me with an overdraft because my mortgage was taken out at 1 AM I made the deposit the same day before they closed and they still charge me an overdraft fee. I bank at Provident Bank when I have something automatically withdrawn as long as I make my deposit that same day I am not charged an overdraft fee. When I told that to Sue she called me a liar! If I didn't have my mortgage there I wouldn't bank there. I am going to refinance and get out of that bank. They don't even deserve the one star that I gave them!!