Hunter Dodge Chrysler Jeep Ram Fiat

Category: Car dealer in Lancaster, California

Address: 1130 Auto Mall Dr, Lancaster, CA 93534, USA

Phone: +16614413889

Opening hours

Sunday: 10AM–8PM

Monday: 8:30AM–8PM

Tuesday: 8:30AM–8PM

Wednesday: 8:30AM–8PM

Thursday: 8:30AM–8PM

Friday: 8:30AM–8PM

Saturday: 8:30AM–8PM

Reviews

Jamie Perez

Aug 3, 2022

I used to work at this dealership a few years ago. It's taken me 5 years to write because I was so traumatized by them. After spending 15 years in the dealership industry, I applied for Hunter Dodge and was extremely excited when I got hired on. Only to find out how MISMANAGED and UNDER-EMPLOYED the service department was. I'll tell you right now that if Leilani Chacon is still managing the service department, stay far away because all she is worried about is screwing the sakes manager Gus. The 2 years I worked there it was not unusual for customers to have a 3 month wait for an appointment to service vehicles. To add to the dilemma we were constantly losing staff members, mainly because Leilani was playing favorites or firing staff that had found out about her ongoing affair with Gus. I was ultimately was forced out of my position for that exact reason, however she was able to point the finger at white tape stuff. It's taken me 5 years to write this review only because I was afraid of the retaliation.

Sarai Avila

May 3, 2022

I want to thank all staff who helped me with my new car. Davieon got me approved and really made the process smooth. George got me in the same day I got approved! I am very happy with the service they provided. If you need a new car or want to trade your old one in come see them!!! Definitely 5 stars ⭐️⭐️⭐️⭐️⭐️

tyaberg

Feb 20, 2022

Having enjoyed my 1st car being a 1997 TJ wrangler I opted to purchase again when it came time to get a more family friendly vehicle. I purchased a 2012 Overland Summit Grand Cherokee with Saddle interior. It is an ok car, the electrical system has failed twice. resulting in a tow both times with about 3 weeks of downtime trying to schedule the repairs both times. While the transmission is still holding in it has made large clunking sounds when engaging into gear about 3 months after purchase and seems like it is designed to fail after 100k miles. The interior has been my biggest letdown. I purchased a high trim model specifically for the interior. The color is rubbing off the tan leather in the high wear locations but the glue holding the dash in place has completely released and the leather dash has now become a loose piece of leather laying there. I spoke with Hunter Dodge Service who said this was a known issue and said extended warranty X81 would cover this repair. After scheduling a replacement (1 year out) I patently waited for the repair. When the year came up they said the parts were delayed and that is was still several months out, I again patiently waited. At this point the dealer said that the issue was now a cooperate issue where they told me that the term (which I was in during the initial warranty) had expired and they will no longer support this. The cheap plastic base model would have lasted longer than the higher trim and I am super frustrated with how Chrysler handled the repairs. After spending 10k for a know warranty issue that I wound up paying for I had still not given up on Jeep or Hunter Dodge. I decided to purchase a 3rd Jeep vehicle and my second Wrangler because my first experience was so fantastic. I spoke with Hunter Dodge today and they showed no remorse for my recent poor service experience with them and would not negotiate a new vehicle. I personally hate the dealership model but if they have it they better use it. While I would have easily paid full asking price if I could buy online if I am going to negotiate there must be discussion. They said all dealerships are marking up new vehicle builds and It would be difficult for me to find a better deal. I walked away from the conversation knowing they had lost my business and the first dealer I called easily knocked 2k off the same asking price and I would up getting a much better deal than that. I look forward to supporting new companies such as Tesla for challenging the industry norms that many companies have fallen into with age producing cheap products and only looking at the bottom line. I am glad the dealership model is being upset and I hope to never deal with a dealership again.

David Caren

Feb 11, 2022

Ordered a 2022 Ram 3500 from HW Hunter. Negotiation on price and ordering process was was quick and easy. They honored my FCA affiliate pricing and did not try to mark up the price, unlike many other dealers these days. Throughout the 6 month wait Angela gave me status updates. Took delivery yesterday and was in and out in under an hour. While I plan to keep this truck for a while, I will definitely go back there if I needed another truck and would have no problem referring a friend that needed a truck. Thanks again, Angela.

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Questions & Answers

What time does the oil change bay open?

betty smith | Sep 2, 2018
Shelley Dantzler | Sep 2, 2018

8am. They are very fast. You will not be there all day.

My experience with this Diler was lousy. Well, they did not want to attend us and with all the possible extended guarantees and factory guarantees.

Lisbet Lopez | Nov 5, 2021
Hunter Dodge Chrysler Jeep Ram Fiat | Nov 5, 2021

I'm sorry to hear that. Contact us if you need further assistance.

What are the Covid safety practices like here?

Anonymous | Sep 1, 2022
Hunter Dodge Chrysler Jeep Ram Fiat | Sep 1, 2021

Some of our main Safety Practices include: - Temp Check upon entering the dealerships. -Thorough cleanings of all dealership facilities hourly. -Sanitizing gel/foam stations available on-site. -Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well. -Adhering to the recommended six feet of social distance from other staff and customers. - FACE COVERINGS ARE REQUIRED BY ANYONE ENTERING THE DEALERSHIP. -Offering Delivery Service for those not wanting to enter the facility. -Express lane services where you do not have to leave your vehicle (At RAM Center only) -Offering remote (Zoom Style) paperwork meetings to minimize time in the dealership. In addition, many vehicle cleaning protocols have been put into place in our Service Dept.

Hey, do you have streaming service ...?

Bruno Ortega | Sep 1, 2020
Hunter Dodge Chrysler Jeep Ram Fiat | Sep 1, 2020

Yes, Here is our info: https://www.hunterdodgechryslerjeep.net/service/mopar.htm

What is the Horse power of the R/Tscat pack 6.4 V8w 8sp auto trans?

Richard Yaw | Sep 1, 2020
Hunter Dodge Chrysler Jeep Ram Fiat | Sep 1, 2020

485 hp The R/T Scat Pack ups the power ante with a 6.4-liter V8 (485 hp, 475 lb-ft). It also comes with more standard features such as an 8.4-inch touchscreen, heated seats, a heated steering wheel, and performance software upgrades such as launch control.

I lease the jeep. Do I have to take it to the dealer when oil change light appears or can I take it anywhere,

linda taft | Sep 2, 2019
Hunter Dodge | Sep 2, 2019

You are not required to get your oil changed at the Dealership. You should, however, keep your maintenance receipts from wherever you do decide to take it just in case proof of maintenance is requested.

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