U.S. Bank Branch

john doe

I've been with the bank almost 10 years and pretty satisfied overall but must warn others don't make large deposits in the ATM. I used to, then on the first after I gave landlord my rent check it ate almost 600.00 putting nothing in my account. Made a claim, then they want me to wait up to 10 days. It wasn't my mistake. The money was real, from a bank, the camera can see me put it in and not get it back so what's the problem? After a week I went to the branch and they weren't helpful, they could not only not look up my claim, but said they only count the money in the machine "about once a week" and wouldn't do it early just because I lost my rent in it. They also turned off the lights on all the clerk's as the place was closing (at only 4 pm on a Friday?) Her being unable to assist me when their name is on the machine and attitude rubbed me the wrong way. Bad enough they only have one that's down half the time anyway. Also they sent me a pre approved letter for an auto refinance I d cidd to take. Took the time to go in and after wasting an hour, they refused the financing. I asked them then why did you bother me and invite me down? Just shrugs for a 60 mile round trip in rush hour traffic. Thanks

John Buckley

Nice friendly people. Very helpful

Gemini USMC

Went in to the branch to getting assistant closing my account. I had absolutely no issues with them initiating the account but, when it came to closing, the manager couldn't locate basic documents that they accepted when I initiated the account so I was SOL. These are docs that were necessary when I initiated the account but it appears either they were too busy to locate them or they were misplaced in their system and that manager wasn't honest enough to tell me the truth. Either way, I had to go back and find additional copies and resupply them. I will never do business again with this bank. Can't blame COVID for bad customer service.We are so sorry to hear this was your experience with the branch manager, Gemini. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss the service provided to you, please send us an email with your phone number to [email protected], including reference number 8192. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

A Moore

I have been coming here regularly for about 2 years now to cash checks and finally opened an account with Natalie's help. She was very helpful and patient through out the entire process. I appreciate that every time I come in she is hustling and keeping the line moving without making me feel rushed. Thank you USBank and thanks Natalie. Will be a long time customer here!