Redwood Veterinary Clinic

Nick Edwards

Took my one year old pup in with a range of symptoms at midnight, and walked away with no answers, wrongly prescribed medications that they would not refund, and what’s worse is that they walked my later diagnosed as lame dog out to the car, in pain, AND caused her soft tissue damage (as diagnosed by a second emergency vet service outside of town). The front desk was INCREDIBLY rude and insensitive, the vet himself, unhelpful and seemingly incompetent. Steve was this business’ only saving grace…too bad he doesn’t work for an equally conscientious employer.

Jasmine Frye

I typically never write reviews, but I thought I is important for this clinic to understand my first impression. I was very upset on how I was treated when I called to ask a simple question. First impression is everything. I highly recommend for the admin staff to be more professional and diligent. For some families their animals are everything to them. When you have someone calm and level headed calling and asking about your process to bring their puppy in, I expected for someone to be thoughtful and friendly. Unfortunately my first choice ER was full, which was the only reason why I called this clinic. I work at a law firm and get an array of emotions. When someone is communicating to you respectful and really asking for clarity on how you all proceed with intake, I should not feel like I’m inconveniencing you. Not okay. My puppy is dear and near to me and I will not bring any animal of mine to a place where the customer service to the owner is just rude. I am very disappointed by my interaction with this clinic. I will never bring any dog of mine here. I will just commute to Petaluma. If you are a new patient here, I highly recommend you finding somewhere else. It’s hard enough when your worried about your animal and to top it off with a rude staff member for NO reason is really unfortunate. One bad apple can ruin it for the whole place. Do better!

Holly Ann

The first attendant who assisted us was terrible, assuming we understood and knew what the bill estimate was. She explained nothing and when we asked her to explain she was not of any use. She was rude in her presence. I hope i never have her again as my boyfriend and i both found her customer service at a zero. However the second technician male for our follow up was absolutely AMAZING at the least. Explained every step and checked in personally with us during our dog procedure. His customer service was OUTSTANDING and we thank you... ur coworker should shadow you and learn how to communicate to people during a sensitive time. We value and appreciate the overall service we have had for many years for 4 of our animals with this veterinary. Minus the rude clerk