Spectrum Store

Shetoria Matthews

Fast and friendly service. ***Update: I set everything up online and was able to pickup my router and modem in store. My service works great and my bill is ALWAYS the same! $75! We’ve only had one outage in 5 months and they fixed the issue in about an hour. Love them and glad I switched to spectrum!

Kellie Ruth

I have been a loyal customer with Spectrum, but after receiving a large increase after promotions fell off I decided to cancel my services effective 3/30/22. I was told by the representative we would be prorated, so you can image how shocked I was when I just received a bill for $129. I called Spectrum and spoke to a manager Danielle T. Operator # !Q= (this number doesn't even look legit). Danielle said the representative that helped me back on 3/30/22 was incorrect Spectrum stopped prorating in 2019, and they should've noted the account. She said since my statement generates on the 29th of every month I would be responsible for paying the entire $129. This doesn't make sense to me since I had no service except for 1 day. Danielle said she could take of $20, but that's all she could do she would not budge and acted like she was dong me a favor umm what about the other $109? I asked if I could speak to her manager and she said there was no one above her she is the manager.

Sara

Amazing storefront ran with efficiency and great customer service. I came in with an issue that was impossible to resolve online/over the phone and thanks to Drew, I got the help I needed.

Laurine Anne Carreon

I was assisted by Jeremy--stated that I only needed internet and didn't have a lot of time. He wasn't pushy at all and got me out in 20 minutes with all the equipment for a self installation. Pleased with my visit.