Volkswagen of Oakland

Angela Shannon

I haven’t bought a car in over 10 years so I had my guard up. The moment I walked in I was greeted and the person I been working with through e-mail was notified. Joey was amazing! No hassle but was every informative when it came down to purchasing. I was able to finance through them at a pretty good rate. John in finance got me in and out. Easy process glad I choose to buy through them.

Alice Myerhoff

I just leased an ID4 and Omar helped me. Omar was super communicative, friendly and easy to interact with. I never felt pressure. The dealership itself looks pretty rough, especially after having been a BMW customer for years, but the service was great.

David Katz

I purchased a CPO car there a while ago. The sales experience was ok, but I have become increasingly dissatisfied with my experience as time goes on. There were some issues with the car when I purchased it (sun roof shade broken, etc.) We discussed them at the time, but I was told the dealership refused to fix them before the sale, but the CPO warranty would cover them. They didn't mention the copay and multi-day requirement associated with those visits. I was also sold a VW service warranty in finance due to the "high service costs." When I first took the car in to use this warranty, I was told that the first service had expired just a month after I purchased the car. It was therefore never usable by me. I have called the dealership multiple times to discuss this, but have never received a call back. TLDR: Lies during the sales process, Undisclosed extra costs, bad customer service. Edit/Update: After my review, the GM reached out to me to correct the issues. He was very understanding and helpful in getting me a refund for the unusable portion of my service contract. I wish this could have been resolved sooner, but I really appreciate his help in correcting this.

Tomantha Kyle

This is a review for their used car buying experience. I coordinated for an appointment to finalize a true car offer (where i provided vin and vehicle info). I spoke to person on the phone to choose an appointment time. I left work early and drove to the appointment, got there on time. After checking out the car and me waiting inside i was informed they DON'T BUY MY TYPE OF VEHICLE. This should have been caught when getting true car offer, when on the phone discussing vehicke details, or even when i first arrived. Sell your car to a more competent dealer that values your time.