Mister Car Wash

Jeff Fazio

I have gone to this car wash for years and years, through several changes of ownership, mainly because it is conveniently located near my home. Today I had a very negative experience that has prompted me to write a review. The woman superfluously working at the entry gate, which has a touch screen and works perfectly fine for self-service, made the usual attempt at upselling a more expensive wash and a monthly membership. I always decline these and usually it a simple matter of saying “no thank you,” but today I got someone who would not give up and went so far as to rudely tell me that she needed to continue with her sales pitch, despite my having politely declined twice, because I “clearly [wasn’t] getting the information since [I] hadn’t been buying those services.” Q: Given that the basic wash always leaves the back of the car dirty anyway, why would I want to go and spend money someplace where the staff is also rude and pushy! A: I wouldn’t and won’t, so I turned my dirty car around and left. It’s amazing and sad how one employee with a bad attitude and rude demeanor can torch years off goodwill. They are literally paying someone to drive off business. Update 7/5/22: After Mister Car Wash responded to my negative review in an attempt at reputation management, I sent emails to the address they provided on 6/13/22, 6/16/22, and 6/25/22 and have never received any response, so take that friendly response for what it’s worth - absolutely nothing.

Marisol Stauffer

What a great service! Every time I show up to the location I'm always greeted with many smiles and big waves! The memberships are a great for anyone who washes their car more than twice the month. The employees are very knowledgeable in their memberships and products. I ended up getting on the membership and for one flat raised come in as many times as you like! Including the full service if you ever want to get the interior done because I'm a member it's only $10 which is an incredible deal. I will recommend this to all of my friends!!

R.s Joyce

I’ve been a member at this car wash for a few months now. I recently changed my membership over to a new vehicle that I purchased a couple of weeks ago and within my third visit to the car wash, the shammy damaged a portion of my front grille. The grille is a full assembly that has a camera underneath that needed recalibration. It cost me 1329.00 in damages and the car wash was unwilling to reimburse me for anything that happened because I took the initiative to get things fixed myself. It took them 10 days to give a response to the incident claim that was filed on December 2, 2021. Sad to say, I won’t use their services again due to their bad business practices.

Sarah Murphy

The guy checking ppl in was really nice. But the wait was long (I think someone was having a car issue and a bunch of folks had to back up to let them out). No vacuums but the staff member said they would have them in a few weeks. Will pop by to see if that happens. No towel dry at the end. I would recommend getting the cheaper options since there’s not a ton of added benefit for the higher priced ones.