Budget Car Rental

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When I picked up the vehicle at Burbank Airport, there was a little bit of a wait but the guy that helped me was helpful. The vehicle was totally fine for what I needed it for and the price was competitive. My biggest issue was when I returned the vehicle. While I’m trying to make sure that I make my flight on time, the guy that checked me in was rude, not helpful at all. I had to keep asking him general questions because he wouldn’t volunteer to tell me. And while we were unloading he would disappear, so I had to go try to find him and still make my flight on time. I finally tracked him down and he said “yeah you’re fine I’m sending you an email confirmation”. So we rushed off to our flight and when I got to my destination I noticed that I had an extra charge for a gallon of gas. I was instantly confused because I was standing right next to him when he turned the car on to check the gas and the mileage and everything else and he said everything looked good. I had just filled up the tank right before I dropped it off. The gauge was passed the F as the gas station was only 3 minutes from the car rental return and I have the receipt to show it. I don’t know what kind scam he was using to tack on a charge for an extra gallon of gas, which was an $11.01 charge by the way. But I had to take more time and call in to get it corrected. In the end, it was corrected but that was such an extra hassle that was not needed. It makes Budget Rental Car company untrustworthy.

Shannon Mandeville

I turned to BUDGET rental after a car accident recently-they had been my go to agency for years. I was in need of a economy rental to last until major repairs could be done. When I reserved the rental online I prepaid for a few days (inc fees) and was explained the per day rate if I needed to extend. With rental rates currently, I was very conscious of the fact that it was a hefty daily rate. When extending my rental using the automated phone system it had charged me a full extra day rental that I did not notice until the next day. (even though my return date was recorded as only 1 extra day). When I spoke to a person via the automated directory the following morning they stated they saw the additional charge but there was nothing they could do, they suggested I speak to customer service at the counter upon check in unless I wanted to extend my rental the extra day since I had already been charged, so I had them extend the return date 1 more day understanding there was a $10 fee. The extension was confirmed, then I received an alert another charge had come through. At this time I had now been pre-charged again for an extra day. I called back and spoke to several different online service reps who all told me that I couldn't do anything until I returned the vehicle and then it was a maybe that I might receive a credit. I had been pre-charged the amount as well, so upon returning the vehicle, the clerk who checked me in said the best they might be able to do is a $25 credit towards a future rental but that they could not authorize that -I had to speak to someone from customer service. So here I am in the red a full days rental penalized to me due to an error in their automated system and with 0 help from any person I spoke with. It seems BUDGET, once they had my money, did not care to actually recognize the person behind the rental. It is saddening that you were my default rental company for all my travel previously and the complete lack of service in this rental experience is just been too much.

Donna Fong

It is nice that the rental agency is close to airport. However, on a Saturday, there was no choice except a 10min walk from baggage to the rental counter. Burbank manages this by having you cross the street and having you take an escalator/elevator and walk on an elevated walkway that has a good portion of it shortened by a series of 3 moving walkways. On my way back to the airport, I found the signs for budget return non-existent and had to backtrack. Ultimately, I went down the Avis return line. The agent admitted that signage is poor and management has not done anything about it. One of the moving walkways was not moving and although it is a nice shaded walk, carrying a lot of luggage for a 10min walk was cumbersome.

Janelle Smith

My husband and I were returning our rental car to Fox, and they had no shuttle service to catch our flight back home. We are elderly, and the walk from the airport to the car rental had about done us in when we arrived a week ago. As we trudged to the elevators a smiling middle aged man in a Budget Uniform asked if he could help us. We asked if they had a shuttle , and he offered to take us. He would not take a tip, he just helped us and was so gracious. His name was Brian, (middle aged Asian man, sorry did not ask for a last name). Budget has customers for life due to this kind man's actions. EXCELLENT CUSTOMER SERVICE.