Smashburger

Mila Kareem

Besides getting my order wrong, when I got to the restaurant to pick up my food the door was locked and it was pouring down rain. So when I call to ask about what was happening, the nice person who answered the phone did say that they were low on staff so they kept the doors locked to keep people from coming in and ordering and they were doing pick up only. However, the process of calling and having the door unlocked or whatever was supposed to happen was not made clear in any email or on Smashburger's website. I completely understand that labor is low and that people have to make adjustments, and that is beyond completely fine. However, you should let your customers know what the situation is so that they are properly prepared for it before the rubber hits the road.

Kristina

This is the worst Smash we have ever been to. Don't even bother. We received no greeting when we walked in. The employee at the register just stared at us without saying anything when we were waiting to order. I started to order thinking he was good to go but he wasn't even logged in so I had to repeat my burger order. My husband and I ordered two burgers and a regular tot. It took 31 minutes to get our food. Absolutely unacceptable but we figured they may have been training. The food came out lukewarm/cold and there were at least 4 employees working. My burger patty was burnt on one side. The half of a piece of bacon I received on my bacon burger was half fatty and inedible. My husband's burger was okay. He said it wasn't anything special. The tots were greasy and cold. Definitely NOT worth the $20 we spent. Especially since they weren't busy at all. There were two orders before ours and the only online orders we saw come in on their screen was after we ordered. The couple that ordered before us received both of their burgers incorrectly made.

Chris & Courtney Brewington

This restaurant on Narcoossee in Orlando was terrible. We ordered two burgers, chicken strips and a salad. Total was $50. Little pricey but figured no big deal. Food sat under heat lamps for ten or so minutes. My fries came out cold. Not even warm. We had two shakes that came out at the end of the meal, when we were done. The service was slow and not conducive to a positive customer experience. There was no real organization or sense of urgency. Needless to say I was excited to try Smashburger, but now am regretting the money spent as the food and service was excessively less than lacking. Would not recommend to anyone to eat here.

Nikki Chinnici

Walked in waited 5 mins to be attended to. My boss got the Classic Double with the Smash Fries, Smash fries were cold and pretty much burnt. I got the Single Colorado bacon was undercooked, fatty and rubbery and the bun was almost completely burnt you can literally taste burnt bread with every bite. Should have just went to the McDonald's right infront of our construction site instead at this point! Never again