Shake Shack I-Drive

Category: Hamburger restaurant in Orlando, Florida

Address: 8359 International Dr, Orlando, FL 32819, USA

Phone: +14072050362

Opening hours

Sunday: 11AM–11PM

Monday: 11AM–11PM

Tuesday: 11AM–11PM

Wednesday: 11AM–11PM

Thursday: 11AM–11PM

Friday: 11AM–12AM

Saturday: 11AM–12AM

Reviews

D73G0 0RL4ND0

Aug 2, 2022

This place was much better than I expected, we waited around 20 minutes in line and 15 minutes to get our food since it was incredibly crowded, At that moment I was expecting the food to be spectacular. And let me tell you, it was. The burgers were big but very tasteful, the fries with cheddar cheese were great, specially the cheese. And the strawberry shakes were better than any milkshake I have ever tried. If it was cheaper, which isn’t really their fault, I would never step a foot in a Macdonalds ever again.

Miriam Orque

Mar 7, 2022

Fries here are tasty and crisp. Burgers are delicious and flavorful. Beverages are refreshing enough to cool you while exploring I-Drive. I definitely love this burger place better than it's numerous competition.

Eric Esty

Feb 17, 2022

First of all, a guy came in with his mask down and an employee asked him to pull it back up. Right away this company cares about the safety of its customers and employees and will enforce it. Also the food was really good. Juicy saucy cheesy shackburger with bacon, hot crispy salty fries, and an awesome creamy tart strawberry rhubarb shake... 20 bucks but absolutely worth every penny. I love the vibes, especially outside with the lawn chairs and the light bulbs. Worth all of my time and money. Edit: Went again today for milkshakes and it was great

R Lin

Jan 22, 2022

Something about a Shake Shack is so hard to resist… Burgers, fries, milkshakes that are all super fabulous and served typically swiftly? It equals a very tempting stop. This Shake Shack is part of the Icon Park Village of Orlando, so it’s a pretty busy but great spot. There are a million things to do within such a small radius as its also right next to I-Drive - so, a juicy, hot and fresh burger obviously is one of those million things! And we so chose this route. It was a rainy night so eating inside was a good choice. For a “fast food” restaurant it was pretty cute setup, and definitely more attention to details than other Shake Shacks I’ve been to. They had a shuffleboard game even in the corner that the kiddos loved. Our food was good, and as we expected. Even though it was a steady stream of customers, we didn’t wait terribly long. I just feel I can’t quite give 5 stars because of how difficult it was to order. I’m not sure if it was just the employee helping us or what, but he seemed to be confounded by the idea that my dad wanted “everything” on his burger. Meaning he wanted all the toppings. Usually that doesn’t seem like such a crazy request, right? But this employee was so flustered by the fact that my dad would want lettuce, pickles, tomato, peppers, cheese and more all on just one burger, and he also wasn’t super friendly in the way he handled his confusion. It was just weird. So it took a long and painstaking time to order when I really feel it shouldn’t have. Some people seem to make everything harder on themselves. But besides this the visit was good enough to come back. On a nicer weather day you could sit on the patio out front where cute strung lights shine the path, and look up at the giant ferris wheel and other busy tourist destinations all within fingers grasp of Icon Park.

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Questions & Answers

Is it halal or no?

Dima El Hout | Sep 3, 2019
Keyonda Moorer | Sep 3, 2019

No

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Does Shake Shack have a gluten free menu?

Ines A | Jun 4, 2022
Ricardo Cepeda | Jun 4, 2022

Yes, few, but there are options

Are visitors required to show proof of their COVID-19 vaccination?

Shake Shack I-Drive | Sep 2, 2021
Caitlyn Deal | Oct 7, 2021

No

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Are visitors required to wear masks at this Shack?

Shake Shack I-Drive | Sep 2, 2021
damaris Lima olmeda | Sep 2, 2021

Many guest in line were not wearing a mask ( It's a guess if those persons are vaccinated or not). Obviously those seated to eat were not. Employees were masked.

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I have a food allergy. Can I eat at the Shack?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’ve got you covered! Go to our Allergy page for more information.

I want to be a Shake Shack supplier! How can I get in touch?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.

I have an issue with my delivery order. Who do I contact?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.

What kind of oil do you use in your fryers?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We use soybean oil in all our fryers

Where can I find your nutritional info?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

What can I order through delivery?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Most of our classic menu can be delivered, except for our wine and beer.

I had trouble making an app order and now I’m seeing multiple charges. What do I do?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.

Do you charge a delivery fee?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.

Does Shake Shack deliver?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.

How can I delete my Shack App account?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.

What can I order through the App?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.

Do you accept credit cards?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Of course we do! We accept all major credit cards at all locations.

I received a promo code for the Shack App. Can I redeem it in person?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

What are your gluten-free options?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.

Why can’t I find a delivery option for Shake Shack?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.

I have a great site location for Shake Shack! How can I let you know?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.

My Shack isn’t showing up on the app or website. Why can’t I place an order?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!

Does Shake Shack Franchise?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!

Where in the world is Shake Shack?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’re all over! Check our locations page to find the closest Shack to you.

I know you don’t franchise, but what about a license agreement?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.

How can I cancel an order?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.

Shake Shack would be perfect for my event. Do you cater?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!

What vegetarian/vegan options do you have?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!

Do you accept cash?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.

Which locations have the Shack App?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks

Someone placed an order on my account that wasn’t me. How can I get these charges reversed?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.

I forgot to apply a promo code to my order. How can I apply it?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!

The app isn’t working for me. Who can I contact?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We want to help! Take a screenshot if you can and email us.

What can someone with a soy allergy order?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.

How big can my order be?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.

My app order was sent to the wrong store. Can I change the location?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.

Anyway I can order ahead without downloading an app?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.

I’d like to place a large order. Can Shake Shack accommodate?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.

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How do I download the Shack App?

Shake Shack I-Drive | Sep 2, 2021
Shake Shack I-Drive | Sep 2, 2021

Easy peasy. Head to the App Store or Google Play store.

What are the Covid safety practices like here?

Anonymous | Sep 2, 2022
Victor Serrano | Sep 2, 2021

Must wear mask or they can give you one. Social distancing seating every other table. Hand sanitizer at the front when you order and pick up the food. Plastic /glass separate you and the front cashier when ordering. employee wearing mask and gloves

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What if my Togo order was wrong

Lisa Nieves | Sep 3, 2019
Joe Reyes | Sep 3, 2019

I would either call them or go back! They are really good at making sure that doesn't happen but if it does they'll rectify it.

Is there parking

Tricia F. | Sep 3, 2018
Wagner S.Dias | Sep 3, 2018

Yes, have a parking.

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Does it have drive thru?

ginnie schuster | Sep 3, 2018
Deven Schultz | Sep 3, 2018

No it does not but service is very quick

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How busy is it? Do I need to make reservations for a group of 4?

parker souvannasing | Sep 3, 2018
Lawrence Kim | Sep 3, 2018

Almost definitely no. There may be a line up at times but it's very spacious and folks don't sit long.

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How much is a burger and fries

Bbrave Strong | Sep 3, 2018
Rodrigo Álvarez Monterroso | Sep 3, 2018

20 USD

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Open on Monday or Closed?

Frederick Viskovich | Sep 3, 2018
Frederick Viskovich | Sep 3, 2018

I am an idiot. Misread website on hours. My bad. Thanks for all of your help. Attended Shake Shack today and offered formal apology. Nominated for DUH Award.

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