Zero's Subs

Michelle MacFarlane

After many years of driving the extra 25 minutes or so to the Holland Road store from Oceanview to avoid this location on Bayview, we decided to give it another go. What a disaster. We sat and listened to the workers joke and laugh and carry on as we waited almost 45 minutes (patiently) for one grub sub and a pizza. While everyone else who ordered after us got their food before us. All of the toppings were somehow all on one side except for a few lone pepperoni and mushrooms. The time it would have taken to rearrange the toppings is minimal. Do better. The grub sub had about 5 slices of super thin meat on it that was barely seasoned and missing the pickles that I asked for twice and was charged for. Because we didn't eat in the restaurant, all of this was found after we got home. Check your food before you go home. And if you walk in to a bunch of young kids behind the counter, beware of what you are spending your money on. 👀

Michael Ragsdale

Receipt was time-stamped for 7:26 pm, food arrived at 8:04 pm. They made both subs exactly the same , which was wrong (I wanted a Chicken Bacon Ranch w/ American Cheese, American is not supposed to be spicy). Order 39 on 09/13/2021 then had no explanation as to what took so long when they were not busy. I mean: did the oven break? Did something happen? Nope, just gave us our food and we were off.

Olivia “Howdy” Rux

This is a tuna and cheese sandwich. I had it toasted. After I took out all the welted lettuce I tried one folk full. No taste at all. Had more pepper than salt. I’m disappointed and still hungry Not to mention the guy who took the order just stared at us as we began to order. Slouching over the counter like he was tired. Took his time and we waited for 15mins. We had to go to the counter to ask for our order. Then the person in the back got an attitude that she had just put it up to go out. Also, wearing flip flops to work is a no no. I was physically ill after looking up at the ceiling. The tiles were stained and old. The seating ie wood benches were uncomfortable and out dated. The attitude of the employees is uncalled for. If you don’t like your job get one that you can give a 100% Never again!!!!

Tae Boogie 3

Hello i just wanna say this Zero's location has been by far disappointing in every way! I use to like this location upon moving to the ocean view area.,and then i became a regular customer to the point me and my spouse would order the same weekly deal & were known by name!However Zeros started getting sloppy in making the food not to mention it would be made wrong! You'd think by now they would know better. Anywho we decided to stop ordering at this location altogether, once we had to get home time after time with sloppy incorrectly made food; and go further out to get it made correctly etc. Ok so fast forward to now almost a year later, i was out and about near this location coming back home and decided to give them one last chance! NOT at all thinking the worse because anytime before even if made incorrectly it would be re-made! However this time was not the case! I placed a simple order of 2 whole grinders all the way! It was made correctly but not at all toasted and VERY SOGGY! So dissatisfied especially after calling 15 times to get thru and being put on hold SMH! Anywho i got home noticed this and immediately called knowing its quarter to closing time 9:45! Younger lady answered this time she had to be about 15-16. I explained my issue with little concern from her". She then said she was putting her boss on the phone, which is who rang me up! I re explained my issue and was also just there! She told me that they are closing and it takes time to reheat oven etc. I again explained that this was an issue that was done by zeros and not me; she continued to repeat the same thing getting no where by this time its now 953! 7 minutes till close. She finally says after telling me no several time to call back in the morning and speak with her boss! Then she puts me on HOLD wasting more time when my sub could have simply been made. She told me yes then said no! After claiming to call her boss she gets on the phone and asks for my number and name and says her boss will contact me in the morning!!! And then she hung up in my ear! WAIT WHAT??? No time to play with anyone's child they will never make another 16.50 off me!!! But god dosent at all like ugly! I'm a buisness owner as well and i will most definitely be reaching out to my highest resources!!!. One thing no one is going to do is try and insult my intelligence; and/or tell me you completely understand and do absolutely nothing,when you can! Time is money! and money talks so with that foolishness ill 🚶. ONE OF MY BIGGEST TURN OFFS IS BAD CUSTOMER SERVICE PERIOD....