Brothers Jewelers Inc.

Category: Jewelry store in Richland, Washington

Address: 430 George Washington Way Suite 102, Richland, WA 99352, USA

Phone: +15099467989

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 9:30AM–5PM

Wednesday: 9:30AM–5PM

Thursday: Closed

Friday: Closed

Saturday: Closed

Reviews

Kelly Conklin

Feb 21, 2022

Brothers always is attentive to repairing and cleaning my rings. They catch things I didn't know I had an issue with. For instance, I brought my ring in to be cleaned and they straightened the prongs too. Every time I had my rings serviced I have been pleased with their work.

Christine Omoto

Jan 3, 2019

I found Brothers Jewelry through a google search and after reading their reviews, I decided to contact them about creating a wedding band. The process was initially intimidating because 1.) I’ve never had custom jewelry done before, 2.) it seems like an expensive endeavor, and 3.) I did not know if they really took on small projects like a simple wedding band. I didn’t want to waste their time or mine! The initial consultation was fast and I was left a little hesitant only because Scott seemed like he was very busy and there wasn’t any formal explanation of the process or any sketches done (things I guess I’ve heard are possibly conducted in the initial appointment?). I gave him pictures of what I wanted and he basically said, yup, I can do that. He was professional and gave a very reasonable price quote. Let me be clear and say that my intimidation and hesitation were self-induced and was just resultant of me being new to the whole process! I’m just trying to give a helpful, honest account of my experience for those who, like me, have no idea what to expect going into this sort of thing. Fast forward to the finish date, and Scott did an absolutely beautiful job on my wedding band and it is exactly what I wanted and had pictured in my mind. They finished on time and there was no surprises in the final cost either. I will definitely consider them again for any future custom projects. They are professionals and very good at what they do!

Mia Benjamin

Aug 22, 2018

Scott was awesome to work with! He was patient with us and was willing to modify the custom design several times to match our vision. The end result was spectacular! He even got it completed ahead of schedule so that we had one less thing to worry about before the wedding! I highly recommend them and look forward to doing business with them again in the future!

Debra Smith

Nov 24, 2017

Took in expensive stones my husband brought back for me from Australia. After quoting me a price and the time which it would take to complete the work to make earring out of the stones, I left the stones with Brothers Jewelers. The allotted time passed with no phone calls about progress on my earrings even a week or so after the date no word. I had to call them. OK they had a medical excuse. I could buy that but not the lack of communication. He gave me a new date which also came and went. They say Third time is the charm, well not always so. I finally got my earrings from Brother Jewelers and what shoddy, incomplete work. I almost lost one of the stones as it had not been secured. The loop had been left open and the stone just fell of while I was taking off my earrings and on close inspection there were plier teeth marks all over the earrings where he had gripped them. I took the earrings to a real jeweler to be repaired. When they asked me if I was sure I did not want to take them back to Brothers to have them fix them, I said if they could not get them right the first time why would I expect them to get it right this time. I never plan going back there again.

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Questions & Answers

I have a wedding ring set that one of the tiny bagette diamonds has come out of. I have the diamond. How much would it be to put the diamond back into the setting and tighten the other posts?

Annajean Shields | Aug 17, 2022
Brothers Jewelers Inc. | Aug 17, 2022

Hello Anna Jean, We should be able to repair that for you. If the prongs that hold it in are ok you'll be looking at around 20.00. If it need more work we'll give you an estimate when we look at the ring. Scott

I have a stirling silver ring that has a little crack in the band. How much to get it repaired?

Angela WildBloom | Aug 31, 2021
Brothers Jewelers Inc. | Aug 31, 2021

Welding a break or crack is 35.00

How can I contact you for an appointment? Your phone isn't answered. Thank you

Eric and Michele Gerber | Aug 31, 2021
Brothers Jewelers Inc. | Aug 31, 2021

If we weren't able to answer the phone you may leave a message and we will call you back as soon as possible. You can also email us, as we check our emails regularly.

Are you closed on the weekends?

Carol Henifin | Sep 1, 2019
Brothers Jewelers Inc. | Sep 1, 2019

We are open Tuesday and Wednesday 9 - 6. By appointment only Thursday - Saturday for custom work and special orders.

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Do you fix old pocket watches??

Lanaya Shipler | Sep 1, 2018
Mark Smith | Sep 1, 2018

Yes, we have a service that does. We have to ship them out, but have used them for years.

What are your walk-in hours next week since W is July 4?

Patti Hale | Sep 1, 2018
Mark Smith | Sep 1, 2018

We will be open Tues 9-6. Yes, closed on the 4th. Thanks for checking.

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Do you do jewelry appraisals?

Steve Koleber | Sep 1, 2018
Mark Smith | Sep 1, 2018

We do appraisals on pieces we make or sell.

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