Pollo Tropical

Marlainna Roeshink

The food was perfect. The staff was friendly even though it was obvious they were overwhelmed. I am retracting 1 star bc I couldn't find a clean table (both table and seats were dirty). They were overwhelmed but there were 2 managers having a lunch meeting. In the 45 minutes I was there someone could have wiped down the tables and seats. Outside of that, this was a pleasant dining experience. I will also add that I noticed the manager was very attentive and helpful with his staff. He saw a staff member bring out a couple to go orders and left his lunch meeting for a moment to go teach the staff member how to properly bag the to go order. I couldn't hear the interaction but it did look kind.

Demelza Turner

When we walked up, another customer who was leaving told us "Good luck!" We probably should have heeded his warning. I love Pollo Tropical but this location needs some work. The service is very slow, which is understandable if you're understaffed but there were a ton of people working. I tried to order a new tropichop bowl they have that has avocado on it but when I asked for all the toppings, I was told I couldn't get them on that bowl, which makes no sense. The avocado bowl costs more so why can't you add the free toppings? I was told I could order a regular bowl and then add avocado but the difference in price that way was like $3. If the toppings are included on a regular bowl and I'm paying more for a bowl with avocado, why can't I get the toppings that are free on the cheaper bowl? Also, we ordered a seasonal salad that has avocado and when we got back to work, the salad had no avocado and no dressing. It was basically dry lettuce and some chicken breast. If the key ingredient on this particular salad is avocado, how do you forget the avocado? I know, we should have checked our food before we left but we waited so long for it that we were in a hurry to get back to work on time. There are so many other places to eat in Brandon, so we won't be back here.

Robert Mullis

Steak was surprisingly good shrimp was ok and wasn't the best chicken the portions are small for the price.The restraunt could do better emptying trash cans as they were all over filled and some tables were in need of wiping

Enrique Sánchez

I've only eaten at Pollo Tropical one other time. I remember the chicken being super juicy and the sides being full of flavor. This time around I didn't get the same experience. I ordered a half chicken and rice with beans. The chicken was dry, had to use some of their sauces to get it down. The rice and beans needed salt but that could be just my taste buds. My daughter ordered a Cuban Sanwich with pork that was very good. The dining room is open so have a seat and take a load off. The facility was very clean, wet naps on the tables were very welcomed. They also offer drive through service as well as curbside for those not wanting to go inside.I would eat here again but I would double check my chicken to ensure its not dry. All in all a pleasant experience. Pro-tip....they offer 20% discount veterans and military 🪖. And that is truly appreciated..