Address: 1760 Central Ave, Albany, NY 12205, USA
Phone: +15188699600
Sunday: Closed
Monday: Closed
Tuesday: 9AM–6PM
Wednesday: 9AM–8PM
Thursday: 9AM–8PM
Friday: 9AM–6PM
Saturday: 9AM–4PM
ischaffee
I bought a pelletstove at the Best Fire store in Brunswick NY. Great, knowledgeable and friendly sales person, but the customer service after the sale was basically non existent.
Howard Cornwell
We bought a bestfire 22kw boiler fire around 6 years ago serial number 149 35019 it has just developed a large hole in the water boiler sending very hot ash filled water all under the floor of my boat , 6 years is a rediculusly short lifespan for a cast iron stove, 1cannot recommend this fire!!! that's the end of the Fire. the Doors also never fitted properly so it cost us probably thousands in extra fuel!!!!!! Oh and they sent me the wrong fire in the first place i wanted a single door and they sent a double door but as i had struggled half a mile with it to my boat i left it there, not good quality at all .
bernice Leone
We visited the Albany location a few times to look for outdoor furniture and a fire pit table. The staff has always been helpful. When we were there in March we started to work with Craig. He was excellent! He took the time to work with us, show us different options and he even set up a fire pit table so we can see how it worked and what the fire would look like. He answered all our emails the same day. He has been a pleasure to work with and we’re looking forward to getting everything this summer.
Randy MacDonald
We had a great experience with our fireplace install. We had a very explicited very detailed bill, which we didn't get with a local dealer. We had a appointment with our local company and they had us meet with and installer that couldn't answer any of our questions (thanks for nothing). Craig called us often to make sure of our progress on our end of refacing our fireplace. Good people to do business with and go out of their way to work out any and all problems. Great prices, everyone there treated us very friendly and had answers for every question we had. Well worth going to, give them an A+ for all their helpfulness and making everything easy going.
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Yes, Best Fire specializes in this. Call or stop by the Albany showroom and the staff there will be sure to get the ball rolling.
Hi Karen - This is a possibility and we can certainly answer any of your questions to learn more about your current fireplace situation. Feel free to give our team a call at (518) 869-9600 if needed!
We are committed to doing our part in preventing the spread of COVID-19 by following the CDC’s guidelines and will continue to do so for the foreseeable future. To enforce the 6-foot physical distancing rule, the number of clients that can be in our showrooms at one time has been reduced. We have also implemented frequent sanitization and disinfecting of all surfaces inside of our properties. In addition, we offer no-contact delivery to backyards or driveways for all orders. For more information, visit: https://www.bestfire.com/covid-19-update/
Why do you advertise gas stoves then ?
Hi Ernie, Thank you for your question! We do not offer services for painting patio furniture but we can re-sling the chair if it's from a brand we carry. For some chairs, you are not able to re-sling regardless. Do you know what brand your chair is? You can check out the brands we carry for patio furniture here: https://www.bestfire.com/product-category/outdoor-living/outdoor-furniture/lounge-seating/ Feel free to reach out to our Albany Showroom for additional questions: (518) 941-8514.
Our woodstove is 28 years old . When new it wouldn't put out much heat. I replaced the firebrick with 1/2" steel plates 10 " x 30". Heat output increased at least 25%. and shows no sign of wear.
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