Mediacom Communications Corporation

Category: Cable company

Address: 2205 Ingersoll Ave, Des Moines, IA 50312, USA

Phone: +18556334226

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 8:30AM–12PM

Reviews

El Vis Elko

Oct 17, 2022

If you want to have the worst service ever feel free to go with Mediacom. They will lie to you will over charge you on the bill and your service will keep cutting in and out. Trust me. I had it for 2 months and it was nothing but a headache. Never again.

Darin King

Oct 13, 2022

I was moving dropped off the equipment, the service was good and quick. But the quality of their service to my home wasn't so great

Margaret Lamphear

Oct 11, 2022

Disorganized customer service. We had called several times to try to clear up a charge we had for something we were billed for but never received (equipment) finally we just gave in and agreed to pay. They would not let us pay over the phone and proceeded to assure us we’d get a paper bill in the mail. That bill never came and the amount was just sent to a debt collector! Beyond disappointed in the service received.

Logan Roush

Oct 7, 2022

This company should be listed as a waste management service because all they do is deliver garbage.

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Questions & Answers

Is there currently and outage in the Des Moines, Ia area?

Marilyn Gipson | Oct 25, 2018
Roseann Hendricks | Oct 25, 2018

The best way to answer that would be to call customer service. You can also check the app. There are a plethora of things that can cause service issues. I hope it works itself out but if it doesn't/hasn't definitely call.

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Is cable and internet down in drake area

Matthew Morgan | Oct 25, 2018
Kim reece | Oct 25, 2018

Yes

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What are the store hours today for the Mediacom on Ingersoll in Des Moines today?

John McPherson | Feb 26, 2022
jenn Bridges | Feb 26, 2022

8am to 6pm

I'll tell you what $90 a month for internet will do for you at Mediacom. 3 different modem's that don't work! After the third visit from the technician my internet is 100% then what I started with. Almost like it's a joke. 1,000 kbps woohoo!

Ben Harger | Nov 28, 2021
Vincent Pulliam | Nov 28, 2021

I cut all the cable off of my Mediacom now I only have internet and the phone service that comes with that that I don't use it all but my bill stays pretty steady and I never have any interruptions in my service maybe it's just a different areas I don't know but I don't have a problem with MediaCom.

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Is anybody else tired of being deprived of local ABC stations while we are being told it’s not Mediacom’s fault.

Scott Sibert | Oct 24, 2021
Kyle Winward | Dec 28, 2021

TENGA is forcing the same with Dish. They're buying up local stations across the U.S. and forcing providers to pay higher prices for local channels. There's much information about it on the Burlington Hawkeye, Des Moines Register, etc.

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Does everyone get charged for the next month when it hasn't even started that month yet.

Kevin Kirker | Oct 24, 2021
robert ackelson | Oct 24, 2021

Usually the do an reduced first month

What channel is the C.M.T

John Woxell | Oct 24, 2021
Ray K (Southside_Ray) | Oct 24, 2021

I don't know, but you can download a TV guide app & find it that way.

Is there currently an outage in Des Moines?

Debbie Petersen | Oct 24, 2021
Brian Field | Oct 24, 2021

My service was down yesterday, and they said it was a problem with a single site that would have to be fixed with a tech visit. Also said that next available appointment is seven days away. No thank you.

Where can I get a replacement remote? We’ve had ours 2 months but it won’t work..tried new batteries.. I’m wanting to come down to the dm location to buy one if possible.

John Walling | Oct 24, 2020
michael defrancisco | Oct 24, 2020

Bring the old one, I think they'll trade it out

I ask something about my account i need to unlocked it and i need to know how can i change my router wifi password,

Karen Bettazza | Oct 24, 2020
Ryan Hotchkiss | Oct 24, 2020

1-855-Mediacom

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Does mediacom ever wipe away a bill owed to them

Sherri Smith (Sherri Sparrow) | Oct 24, 2020
John Ketch | Oct 24, 2020

No and it used to not go against your credit because it was considered an entertainment expense but that changed. If it goes to collections and is a negative mark on your credit score dispute it.

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What channel is showtime

Elainia Barber | Oct 24, 2020
Patrick Cook | Oct 24, 2020

I would press the Guide button on your remote and start looking in the 300 and up in the channel numbers. Also you would have to be paying for Showtime to be able to watch it.

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Is thete currently a cable outage in the Union Park area?

Dianna Schultz | Oct 24, 2020
Aimy Cory | Oct 24, 2020

Log into your account and there are current outages posted...walk through on how to find it once you are logged in. https://tinyurl.com/rao86bo

did we loose channel 93 too

A Google User | Oct 24, 2020
Kevin Halfpop | Oct 24, 2020

Call Mediacom.

When can we get NewsMax on Mediacom. It is time.

Barb Sink-Krusenstjerna | Oct 25, 2019
Daniel Hall | Oct 25, 2019

Newsmax was just announced available on Comcast today. I expect Mediacom will make its own deal with Newsmax very shortly. That's all I was able to look up on the issue!

How do you change the WiFi password on your account

Jessica Avant | Oct 25, 2019
Patrick Cook | Oct 25, 2019

Go to mediacomtoday.com and log in to the site at the top right of the web page. Right next to that is Support and click there. It will ask you to sign again for security purposes. On the next page click on WIFI where It will show you two WIFI connections, maybe. Just click on those and there will be an option to change the password there.

Is anyone internet down because of the storm we just had. If so, how do we get it back on?

Brett Joyner | Oct 25, 2019
Brandon | Oct 25, 2019

Download the mobile app or call tech support. Both should be able to tell you if it's just you or an area wide issue.

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I have been on hold for 22.4 minutes, how do I talk to a live person?

Charles Stephenson | Oct 25, 2019
Josh Free | Oct 25, 2019

Have you tried the Mediacom app?

How do I transfer my calls to another phone number? I just called to ask that and they said dial *72. However, when I do that nothing happens?

Leo and Marilyn Duffy | Oct 25, 2019
Louis Wright | Oct 25, 2019

Dial *72 + the phone number you want them forwarded to. Example: I want to forward my calls from land-line to my cell. You get on your land-line dial *72 plus your cell number and it should forward them.

I want cable TV only, is this done?

Dana Flowers | Oct 25, 2018
Terry Fisher | Oct 25, 2018

We have Mediacom for 25 years. High speed internet and land line phones. Dish next to me century link across the street 5 or 6 to the corner are Mediacom.

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The recent storm nocked down the dish cable that is attached my house currently laying in my drive way we don't use the services at all and don't know what to do its through mediacom

mystic mcandrew | Oct 25, 2018
Big Flip | Oct 25, 2018

Well I would call Mediacom and let them know that there is a line laying on the ground and you are not a Mediacom customer and would like it removed they will send someone out and remove it if it's ours

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can you get amazon prime on mediacom tivo

Don Stackhouse | Oct 25, 2018
barry | Oct 25, 2018

I don't think so but it is worth a phone call. I just watch Prime on my smart tv then switch back over to cable.

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How do I order PPV WWE for April 8th? I work in a nursing home and we want the main TV in the living room to receive it and I am having no luck!

kristen canham | Oct 25, 2018
D B | Oct 25, 2018

You would have to locate the main receiver and order from their. My best advice would go ahead and call mediacom to save you the headache!

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Is there a outage in the Drake area

Antoinette McCalebb | Oct 25, 2018
Jerry Goodwin | Oct 25, 2018

None that i know of. Call them, they have a very good run down on any service issues.

Is the internet down?

Wendy Dengle | Oct 25, 2018
George Kucharo | Oct 25, 2018

Weird...I have had Mediacom internet for over a decade and it is never down and it's always screaming fast

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If your medicine gets disconnected how much does it cost to have it reconnected?

Audrey Jones | Oct 25, 2018
Jayson Jackson | Oct 25, 2018

That depends on the dilenquncy amount, best to call the customer service number on the bill.

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My phone has a lot of static & I am unable to use it. is something out on the east side?

Chris Davis | Oct 25, 2018
JT Killen | Oct 25, 2018

It is just crappy mediacom service

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Is there an outage in the des Moines area?

Kimber Llewellyn-Wilson | Oct 25, 2018
George Bergeson | Oct 25, 2018

No.

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Anyone know when the outage will be fixed?

Anonymous Wizard | Oct 25, 2018
Tyan Ellsworth | Oct 25, 2018

It's Mediacom it's hard to say when it will be fixed!

Is the internet down? Cable is fine. Seems that this happened last New Years day also.

Jeremy Bates | Oct 25, 2018
Garrett “Gadget” Smith | Oct 25, 2018

Its also depends on how many people are on your neighborhoods node so to speak. It may be having an issue on your but not others. I would check with your neighbors just in case and then present that to mediacom.

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What does it take to hook up a new "Router" for my Internet?

Phil Tobin | Oct 25, 2018
Roseann Hendricks | Oct 25, 2018

It is easy enough to install your own. Typically everything you need comes with one if you purchase your own. And it's just a matter of plugging things in. To rent one from Mediacom is only a few bucks a month and they take care of everything... It's also nice to be able to call customer support if you forget your wifi password. Technician scheduling does vary at times.. With that said they'll replace it if it's defective for free.. Customer service is complementary.. Definitely not so if you buy your own. Way your pros and cons. If you feel comfortable installing and troubleshooting on your own I'd recommend owning your own.. If not, the few bucks a month is piece of mind. Also, if you already have one of thier modems it's likely that it already has a built in router and they can activate it remotely by just calling tech support. Best of luck.

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How do I get the DIY channel?

Denny Carney | Oct 25, 2018
Brenda Milligan | Oct 25, 2018

They will not answer the phone message says outage in my area.

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Everyone at least the ones I know cable is working but mine is not. I’m on first floor and my cable has been out since 5:30pm.

Deborah A Humphrey | Oct 25, 2018
Jamie Gerth | Oct 25, 2018

They say there aren't any outages, but you might want to call and double check. I haven't heard great things about the reliability of their customer service.

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Is internet out in Pleasant Hill, Iowa 50427 right now?

Bruce Sullivan | Oct 25, 2018
Roseann Hendricks | Oct 25, 2018

They have an app where outages are posted.. Calling in from the phone number associated with your account will automatically tell you if an outage has been declared in your area. If you don't have internet or are having connection issues and no outage has been declared it is best to just call.

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If I pay past due amount how long until cable is restored?

Natalie Short | Oct 25, 2018
Nish Johnson | Oct 25, 2018

Only a few moments

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Why aren’t the new episodes of Curb Your Enthusiasm been added to ON DEMAND ?

Ed Stiles | Oct 25, 2017
Roseann Hendricks | Oct 25, 2017

On Demand isn't controlled, run, organized or updated by Mediacom. It is similar to a premium channel and supplied by other sources. They have little to no control. It should be on the HBOGO app. If you have HBO you get the app free, this is true for every channel pretty much... Call into customer service and they will provide you with a username and password to use.

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My local stations are not coming in well. Is there a problem in the Des Moines IS

Karen R Mendenhall | Oct 25, 2017
Sally Woodard | Oct 25, 2019

I pay so much for tivo the message I get on my screen is there working on it and shortly it'll be back that was several days ago

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Can the customer hook up the telephone??

john phillips | Oct 25, 2017
Roseann Hendricks | Oct 25, 2018

The phone requires a signature.. So it does require a tech to come out.

What is the channel number for high definition for espn2?

Bill Paterson | Oct 25, 2017
Joe Vanderah, SIHS | Oct 25, 2017

Best to get correct answer is to contact Mediacom themselves..

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Is the internet down in my neighborhood?

Robert Taylor | Oct 25, 2017
Joe Vanderah, SIHS | Oct 25, 2017

Unable to answer correctly, fail to have ur address, billing up to date, or Mediacom flipped a switch, therefore I suggest in calling Mediacom directly...

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