Sears Appliance Repair

Sean Dollard

Very professional and courteous! Showed up early, diagnosed the problem and offered solutions! Will definitely use Sears Appliances Services again!!

Judianne Mooney

The service once they got here was amazing. The Tecs are outstanding. However, the service center is out of India. We had 3 no shows . 3 days of work lost and 100 hrs on the phone with the escalation line. Do not buy LG products !!!! I’ve done customer service for 29 years . You can’t get anyone to your house . It’s all automated or your calling India and they speak broken English . When you get someone, as systems were down for days. You may hear chickens. Very loud music that they do not turn down. Or sounds that they are in the middle of the streets talking. I’ve never been so dissatisfied in my life . Hopefully I’ll save one person from buying a lg product.

jackie fleury

Technician did not install the upper ice maker properly and broke a piece of the ice maker door. Left all the parts on the counter. Took the payment and left. When we saw the parts on the counter. My father ran to ask what had happened. Technician replied that he can’t order parts and even though it’s not in correctly and doesn’t have the door attached it should still work. Then he drove away. Calling to complain was a long drawn out hassle that now will be several more weeks to be repaired.

Mary Rose Gallego

If I could give no stars I would. Purchased a Sears Protection Agreement on a dehumidifier. It was set to expire in October 2020 and the dehumidifier broke before that time. A service tech came to see if it could be repaired on 10/9/2020. He stated that the unit would be replaced under the service agreement which was set to expire later that same month on 10/15/2020. He told me someone would call me to arrange a drop off of a new dehumidifier and pickup of the old one. Since October I have been trying to reach someone at Sears to assist. Have spent countless hours on hold trying to obtain a resolution. Last person I spoke with told me they would put in a request for a replacement and that I would hear within 3 to 5 business days if that was approved. It has been more than 5 business days and again I haven't heard a word. I did speak with someone who told me in order to get a new dehumidifier I would need to renew the service agreement which would cost another $45. This after the initial service agreement which cost over $100. That is literally about half of the cost of a new dehumidifier. I am totally frustrated with Sears customer service and extremely disappointed with their not making good on the initial service agreement. They were such a good company at one time. It is amazing how little anyone seems to care now.