Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

John Ford

Notified front desk that my toilet didn't work properly the morning after arrival. Was told that no facilities people where there for the weekend and no rooms were available to move. I was told to wait and flush more often. Cafe - free breakfast came with attitude from staff member. When asked if more bagels were available (tray was empty) - was told to wait. Coffee in all dispensers were cold (old?). OJ dispense was giving out "yellow water" was told to "dump it" No fruit - Pop Tarts, packaged blueberry muffins, pancakes, sausage and eggs were available, but left a lot to be desired. Only strawberry yogurt. Two containers of syrup to be used by everybody - not in today's world! We had 3 rooms - two were dirty including hair on the bathroom floors and the hand lotion tube in one of the rooms had been used by another quest and presented as new. Asked several times to talk to a manager - was told "She just left!". Left my phone number to no avail. No one ever called me. Recommend staying ANYWHERE else until they get their act together. Radisson is usually really good - guess this place mustn't see many company auditors. UPDATE AS OF 6/17/2022 - The hotel manager responded to my original review above - apologizing for the treatment I received and stated that she would like me to reach out to further discuss my experiences. I have reached out 3 times via phone and she has always "just left the premises". I have left my phone number 3 times with promises of return calls. Why is it that I seem to care more about their business than they do? I let them know if I didn't get a return call tonight I would be editing my review with an update. I was hoping to say that they worked to make things right - but all they have done is continue to prove that once they have your money in hand they don't care at all about service, satisfaction or keeping their word to their customers. Staff is a reflection of management and this management doesn't look good at all from my perspective. While they are a convenient location for my trips to Baltimore - I won't be walking through their door again and I would discourage anyone else from doing so unless you enjoy cold coffee in the morning, extremely limited choices for breakfast, and an extra helping of attitude when you ask if there are any more bagels? And oh, let's not forget they have no one on duty who can fix a toilet that doesn't work and expect the guest to "just flush more". I am flushing this hotel from my portfolio." All it would have taken to address this situation was someone to RETURN THE CALL THEY ASKED ME TO MAKE. Is that asking too much? Goodbye Radisson Country Inn and Suites at BWI. I wish our paths had never crossed.

Zachary Ashton

I stayed here last minute after a long travel day, it was exactly what I needed. Nice, clean, spacious room with no noise. The breakfast was great and a gym with dumbbells is always a welcome sight. If you're staying overnight near BWI, this spot is great. Staff was very pleasant as well.

Voncelle Jackson

I am currently staying at this hotel.  I booked for a last minute weekend getaway.  When I pulled up the outside was beautiful. Having never stayed here the outside made me feel like I made a great choice. Staff was polite at check in which was great as well. Upon entering the room there was a pen top on the floor, just assumed housekeeping dropped it on their way out., should have been my 1st clue. There was brown hard water stains in the toilet which was a little off putting and both rolls of toilet paper were low. There are small splattered stains on the inside of the bathroom door at the bottom. Hate to think of what it could be. I checked in after 8pm so I was eager to unwind. I tried placing my drink in the freezer but it was completely frozen over. Sat on the couch and there were stains all over. Had to cover it with towels. Opened a drawer and there was someone's birth certificate in there. My husband told me not to worry, we can get past those things, it's just 2 nights and the bed looked very clean and well made. The pillows were horrible and I didn't sleep well at all. Today I requested toilet paper and wash clothes. After over 30 minutes and 2 calls, I was advised to locate the housekeeper on my floor for assistance. So of course I have to get dressed to do so and I obviously needed to use the bathroom 30 minutes ago, instead I'm hunting down housekeeping. Needless to say I won't stay again. These may all seem like small things but grouped together they are a big problem and leads to a horrible stay, especially when you pay good money for good service.

Verified Hotel Guest

Positive: Everything about my stay was great. The breakfast was free and great, most of the staff was great and free parking. Clean room as well as the hotel. This stay almost got a 10 out of 10 but due to an incident on my last day, I had to change my score. Negative: On the morning of my last day I went down to breakfast. I put the "do not disturb" sign on the door. When I came back up from breakfast, I was locked out of my room by the cleaning staff. That wasn't cool. Don't understand that since check out was at 12.