U.S. Bank Branch

Maribeth Pullman

I have been baking with this branch for years. The customer service has declined so significantly that I don’t even want to deal with it anymore. Every single time I go to the bank I have to sit in the drive-through for 20 to 30 minutes just to make a deposit. They have no customer service, no help and the ATM is broken over 75% of the time. They know there’s an issue here and clearly they do not care otherwise they would be making some adjustments. I understand staff shortages and Covid and all the other things they want to blame this on but enough is enough.

Brian Moore

They don’t answer their phones and very poor customer service in general. This bank needs to catch up from the 1990s.

Brian Moore

Very poor customer service. They are not even answering their phones anymore (multiple calls on different days). I have a very simple question but am unable to speak with anyone. Their website directs me to make an appointment but there is nothing available, even a phone call, for over a week. I thought this might be due to covid but was able to easily call and speak with other banks in my area. I feel sad to leave this bank after so many years but it's service has steadily declined.Hello, Brian. We are truly sorry to hear you have had a less than favorable experience. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference # to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

Jody Herrera

The drive-thru representative gave me $700 more than I asked for. After I sent the money back through letting them know they made a mistake it it took them 15 minutes to give me my original withdrawal and that made me late for an appointment. Don't use their drive-thru!Hello Jody, I'm so sorry our mistake caused you to be late for an appointment. Thank you for taking the time to share your experience at the branch. If you would like to discuss your visit further, please email your phone number and reference #9091 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim