Hilton Garden Inn Schaumburg

Sarah Cimarusti

Clean and easily accessible. Nice person at the desk. Check in was painless. Some things that underwhelmed me: 1. No hot tub 2. Hotels should start charging people children fees because they can make just as much if not more of a mess than a single middle aged dog. 3. Uncomfortable pillows. 4. They charge for breakfast. What kind of soul-less place is this?

Jonathan Covalt

The room was okay, if a little smaller than expected. The bathroom humidity vent didn't work, nor did the ice machine that was on our floor. Additionally, one of the elevators was out of service our whole trip. My wife was using the digital key on her phone, which only worked about half the time, and then was very slow to function. Overall, not a bad stay, but several little things made it not as good as it could have been.

Jacob Miller

Here on a business trip for one night. Really liked the made-to-order breakfast in the morning (I don't believe the cost is normally included in your stay, however). Otherwise, typical Hilton quality and comfort.

Lisette Chanta

I was surprised to learned at check in (11PM)that our reservation had been modied from an adjoining room to two separate ones in different areas and far from each other which did not work for since I had all minor children. The receptionist was very aggressive and continue to try to help me "understand" how the change happened but unwilling to offer solutions. After requesting for a manager five different times I was finally connected to the shift manager who eventually offered two rooms across each other without AC or a suite with one bed and pull out couch which for a family of 7 was really no help. At any point in time an apology was offered. After realizing they couldn't provide a cot or an additional pull out couch I decided to leave. When I asked the other receptionist for a receipt specifying no charges were made to my card, he yelled "you are done here" multiple times. I asked him not to raise his voice and then tried to say how they are short staffed. I can be understanding of that and is still no excuse to be rude and aggressive. This hotel needs to learn how to treat customers right and not blame customers for calling the reservation line and not the hotel directly which by the way is the number listed on their website.