InTown Suites Extended Stay Louisville KY - Wattbourne Lane

Marissa Marie

I'm still here, I've noticed a turn around here lately expecially with new management Chelle, she's very kind and dedicated.. Staff is very friendly too.

A. W.

After making a booking on Booking.com upon arrival we were notified there were no rooms. Our booking wasn't available and the hotel didn't charge us but referred us to call In Town Suites. I called from the hotel parking lot to get the room. My reservations were made and the cs representative knew I was on my way to check in. As we were headed there only 14 mins away I called back with a question about the room and to my surprise was told that our reservations were taken but we couldn't check in until the following day. I explained the previous conversation to make the reservations had happened 6 mins prior to this call and was told we would have no issues checking in especially because we were headed over there immediately. I was basically told it didn't matter it would have to be the following day so I then asked to cancel the reservation due to having to have a room for the week on that night. I was told to call the following day and speak with someone about charges. When I called the following morning I was told I shouldn't be charged anything due to the situation so I went on with my day. Later on the same day I checked my bank account and had a charge for $75.00. No one has been able to explain the charge except to say it was a cancellation fee. I went back through the story with 2 people and apparently will have to continue calling or go to the office because I was supposed to receive a call from management over the entire mess and a refund. This took place on 5/18/22 and it's now the 21st without a response. It shows a lack of respect as well as no ownership of their mistake. I'll update if they ever decide to assist and correct their mistake.

Jennifer Franklin

The rooms are beautiful and it's a great location but the service hours are horrible and the maintenance man does not clean up the property properly.

Elizabeth Allen

Stay anywhere else. Staff is lazy and unprofessional. Room had cochroaches and caught a rat one night. Staff has drug dealing family running the property. The sheds outside Home Depot are cleaner and safer and if PD catches you, the interaction you will have with them will be more pleasant and professional. The undereducated management is setting the place up for class action suit, which corporate was smart enough to realize and compensate me for. I was literally handed a bill for charges that dates match a receipt I had. Management knocked on my door and claimed they could violate privacy rights that the state of Kentucky has in place (although I’m sure staff isn’t educated enough to know privacy laws pertaining to hotel guest). This flop house is a joke of a hotel and on more than one occasion tried to scam me for more money. They aren’t even deserving of being a one star hotel. Beware and don’t bring children here, there are drug rampant everywhere here.