Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

Amanda Gillihan

You have to pay to eat at their continental breakfast bar. Nothing fancy...cold cereal, muffins, toast, waffles or pancakes, eggs, bacon or sausage....other holiday inns don't charge for that. Pool was nice but only 5 people allowed in at a time....no exceptions. No hot tube....they replaced it with plants and mulch inside. Otherwise the rooms were clean, beds were comfortable, and staff was nice.

BRENDA GLASS

Beds are comfy. It would be nice if there was a microwave in the room or ice machine on each floor but I guess only lower priced hotels have those amenities. It was clean and inviting.

Christy McKinley

VERY POOR CUSTOMER SERVICE. DO NOT BOOK WITH THIS HOTEL. I booked this hotel for a work conference. There were a group of guests and children in the lobby by the bar that were playing loud music, yelling and playing volleyball from about 10pm until 1am. I called the front desk numerous times for a noise complaint. My room had a window (not sure why) pointing into the lobby right where these guests were. The front desk worker said they couldn't do anything until the bar closed at 12. I asked for a different room away from the lobby. They refused to give a new room. When the bar closed the noise continued and I called again. They said they would talk to the guests. No one ever went over to talk to them (again, clear view from my room). My husband then went down to talk to the guests himself since no one else was going to. They quit playing volleyball but continued to be loud until 1am when they finally left the lobby. They were then on my floor yelling in the hallway. Do NOT book with this hotel. If you have an issue they will not work with you to resolve.

Jordan DeMay

If you like to stay at a property that likes to take advantage of its customers, then this is your place. However, there is no way I can recommend staying at a place so rife with corporate greed. I had planned my travel to Louisville 11 months in advance and booked my room with this Holiday Inn through the IHG app. Then, two weeks prior to my stay (almost 300 days after I booked this room), I get a call saying they cannot honor the rate that was booked on their website. They stated they just realized the error. As a result, I was given an ultimatum to accept a significantly higher rate or have my room canceled. I requested to call IHG and discuss the issue with them as the property would not budge. By the time I called IHG, my room was canceled and there was nothing corporate could do. This property and IHG would rather squeeze a few hundred dollars out of their customers' pockets than honor a rate that they placed on their own website. By waiting until two weeks before my stay, there were limited options available. Fortunately, the good people at Hilton understood the situation and made the situation right. That is how you take care of customers. Note to IHG/this Holiday Inn, take a play out of Hilton’s playbook and treat your customers the way you would want to be treated. If your team failed to execute the business plan correctly (e.g. pricing rooms correctly), own it, learned from it, and make sure it does not happen again. Do not take your shortcomings out on your customers.