Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

GMAX4

CP is the host hotel for a yearly event we go to and we have been staying here every year since the old Executive West hotel was no more. You can depend on the clean room, nice beds and friendly staff-not sure how I feel about only cleaning the room or fresh linens if you ask & I can understand the concept. My biggest complaint would be that there is no refrigerator or microwave unless you have a suite. Hotels in the area that charge far less for their rooms all offer that and it is very nice to have if you are spending a week . Food was very good in both the bar and restaurant but menu is still limited. Wait staff could not be better and everyone employed at the hotel was super friendly and helpful.

Kim Czelowalnik

We stay here for the American Pomeranian Club National Specialty every year. The rooms are decent and hotel staff are always friendly. We’re quick to get extra towels when we request it from the front desk. The biggest complaint is the carpets in the room can smell pretty bad if you get close enough to them. We don’t walk around barefoot. I think the carpets need to be shampooed once in a while. The food choices for the events are okay. Could be better but aren’t terrible.

Jacob Walton

We have stayed here for years and years because of their services for the week of the farm machinery show. After one yr of it being cancelled in 2021, we come back this yr excited but to no services available to us. No shuttle service, no room cleaning or fresh towels and toiletries without having to ask and or complain. We get up charged for that week of our stay in comparison to normal rates as it is due to it being busy for them. This was the absolute worse stay we have ever experienced here!

Emily Kidd

I don’t normally leave reviews, but my experience here was terrible. We came for the Farm Machinery Show, which from what I understand is one of the largest events Louisville holds each year. We were told that every year prior, the hotel offered a shuttle to the convention center. Apparently they don’t do that anymore & they were pretty rude about letting us know that upon arrival (we had to ask first). The chair in our room had holes in the fabric. The room itself wasn’t the cleanest. Housekeeping is apparently only available upon request now (another thing we had to find out for ourselves). When we did request more towels and coffee pods, we received 2 towels, no coffee pods. When we voiced our concerns to the front desk staff about this & more, she told us our room would be half price upon checkout. When we checked out about an hour later, she changed her tune and only one night was charged at half price (half price still being over $150 for the night). I understand that Covid has been hard on everyone, but we weren’t shown any hospitality here from those in the ‘hospitality’ industry. Next year, we’ll choose one of the many other nearby hotels who did offer things like a shuttle. The Hilton or the Hampton are just two of many other hotel shuttles we saw all weekend at the expo center. If you’re booking for the NFMS & are expecting a similar stay to previous shows, I’d say book elsewhere.