Staybridge Suites Louisville-East, an IHG Hotel

Aleena Dicken

This was an experience and just wait until you unfortunately meet the front desk lady that is supposed to be the GM. She was very rude to me when I called to ask her questions on why she charged my friend a pet fee when he didn’t even have a pet, I did and I visited with my service dog that lives in Louisville. On top of that she continued to lie to me over the phone and said she expressed to my friend that he was going to be charged extra which she didn’t. The only thing that was expressed to me was have him on a leash.. I would of just taken my dog home if I would have known my friend was going to be charged. She also expressed there is signs all over the hotel saying you will be charged but again communication in this business is key and when I initially brought my dog in the first time and they said he just needs a lash that would have been a good time to tell us we were going to be charged. The hotel was not very clean, bugs all over the place. His refrigerator broke on him. Also the A/C was not cold or didn’t work because it felt like a Sauna when you walked in. I personally would not have anything negative to say but when I called to take to the GM she was very unhelpful and rude. She clearly has no customer service. Good luck if you plan on staying at this hotel.

Jordan Yoshimine

Needed a little getaway and have enjoyed staying at Staybridge locations because of the larger suite-like rooms. The price was right so I booked for 3 nights. I had read some reviews that had me concerned, but had no complaints whatsoever with this hotel. Staff were very friendly--from the front desk staff to the housekeeping staff. This looks like it was one of the first Staybridge properties built, but it has aged well and the rooms were clean, comfortable and roomy and seems updated. This location is very centrally located and there are numerous restaurants within a 5-10 minute drive. The outdoor pool was not yet open. I would imagine it would be open for the summer months. I had their breakfast which was pretty good. Eggs, bacon, waffles....and the other normal hotel breakfast type items. I would highly recommend this hotel.

Johnlm

My wife and I stayed for a little less than a week and we couldn't have been happier with the Staybridge Suites. Our room was clean, spacious, well stocked and very comfortable. The staff were always friendly and Steve, who works evening shift was very cordial and eager to talk any time. My wife is gluten free and I have blood sugar issues. I say this because most mornings, both she and I could eat the breakfast. The only exception was when they had biscuits and gravy instead of eggs and bacon or sausage. My wife couldn't eat them because of the gluten thing and I couldn't eat them because I need protein in the morning instead of carbs. That was of little consequence, since there is a Cracker Barrel just a mile or two away. Great hotel and great staff. I can't recommend it enough.

OHlyn

This hotel is very nice in all areas except for location. However this negative location was only for us because everything we wanted to visit was downtown. But the hotel itself was wonderful. First we encountered the front desk. They was great! I felt like we were bugging them a lot but they were helpful and smiling the whole time. The room was also wonderful. Bed was comfortable, sofa in LR was also very nice. Kitchen had everything you would need to cook a light meal for 2. This was a one bedroom suite and was much better than a standard hotel room.