Comfort Suites East

Steven “Eminiar 7” W

This place is CLEAN! The staff was very friendly. It's located close to I-64, but hidden behind a gas station. The room itself had lamp shades that needed to be replaced, a picture on the wall that was crooked, and carpet with exposed staples along the wall. The bed was comfortable. The location is under renovation; this was not explicitly stated on the site when I booked the room. According to a "please don't rate us poorly" email after my stay, the location had an "accident" and is working with insurance to repair the facility. The email also says the "Info and Policies" section of the website states that the location is being renovated. In other words, the fact that their facility is under renovation is buried in the "fine print." A "please excuse our dust" message would be more honest prior to booking. Or, an email regarding the renovation after booking would be helpful with the option to cancel at no charge if the guest is not comfortable staying in a location that is under (re)construction.

Maddi Kues

Stained sheets...switched rooms and still had stains but we put towels over the sheets because we didn't want to change again. 2 tics on the floor Air/room felt wet/damp/moist Breakfast was lacking, no scramble eggs, no tongs so people were using hands for bagels and pastries Wifi was good though Would never stay again. Would not recommend Not even worth 50 bucks

MoKema Wilson

Great experience and the rooms were very clean and well kept. Our only complaint was they should update their website that their pool is under construction because that was one of the main reasons we booked this hotel. Otherwise a great experience.

Deandrelle Porter

Checked in earlier today and I am very satisfied with my room!! The hotel is in a good location near lots of restaurants, the front desk clerk was so nice and informative, and the rooms are huge and very clean. No complaints.